[Matt Rhodes]

Hi jcarty.

I’d suggest you update to the latest version of Invig PRO
and let us know if that solves your problem.
We’re currently at v4.0.7.

You can download the current version here:
https://www.zaxwerks.com/download

Let us know if you are still having problems.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Dante.

Can we get some more information from you?
Are you running PA on the Mac or Windows?
What sort of graphics card do you have?

Can you send me a file that is crashing?
If so, send it to: matt@zaxwerks.com

I’ll take a look at is as soon as I get it.
Please include a few steps to follow in order to make it crash.

I’d also like to send you a pre-release of v4.0.2 (minor changes, but you never know).

We’d like to get you up and running asap.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Dave.

I would guess you’re seeing a limitation of the texture map applied as a reflection map.

You may need a higher resolution map if you’re seeing undesired banding.

If you’d like to post a picture to this forum, we’d be happy to voice an opinion.

Alternately, you may send me a screenshot and I’ll take a look: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Steve.

I would suggest updating to the latest version of the Invigorator, found at the Zaxwerks web site:
https://www.zaxwerks.com/cgi-bin/download.cgi

Then, if you’re still having trouble, please email me and we’ll figure this out.
You may have to send me your files so that I can recreate your problem.

Also, are you on the Mac or PC?

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Robbie.

Would you mind sending me your project? Just the .aep file — no media files necessary.

I’d be happy to take a look. I’m not sure if there is a setting that needs to be changed
or if it’s a bug.

You may want to send a screenshot of what you’re seeeing as well.

You can send files to: matt@zaxwerks.com

We’ll start there.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Matt.

Could you tell me if you’re running AE on Windows or the Mac?
A sample .aep file would help us track this down.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi.

Thanks for posting a screenshot. It seems that the OpenGL driver is not
being properly created for the Set-Up window. It’s good to see that the
OpenGL preview in the Effect Controls Window (ECW) is working.

Had the Invigorator previously been working for you? Do you know which
version you last used?

For those having trouble, please email me your system information (including
which graphics card you’re using) along with which version of the Invigorator
you’re using. I’ll try to see if there’s a common thread — and I’ll try to
duplicate the problem here.

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.
matt@zaxwerks.com

[Matt Rhodes]

Hi Matt.

Would you mind sending me a .aep file (no media files necessary) and a small
set of instructions telling which layer you’re trying to copy (and where you’re trying
to paste it)? I’d be happy to take a look.

You can send the file to: matt@zaxwerks.com

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Douglas.

You can download the software from the Zaxwerks.com web site.

Do the following:
– Go to: https://zaxwerks.com/cgi-bin/download.cgi
– Enter your information and select Stackwerks from the Product menu.
(Make sure your email address is correct)
– Click the “Email Me The Link To The Software” button.
– An email will be sent. Once it arrives, click on the link in the email to download the software.

Let us know if you have any other questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Serge makes a good point.

One thing I forgot to mention is that an Invigorator layer cannot
cast shadows outside of itself (such as on a non-Invig layer). Therefore, it’s best to have
the plane receiving the shadow in your Invigorator as well.

Matt Rhodes
Zaxwerks, Inc.