[Matt Rhodes]

Hello Hamish.

You may have some undocked panels in AE.
All panels must be docked to be compatible with ProAnimator.

See this Zaxwerks Help Center note:
https://zaxwerks.com/helpcenter/?page_id=146

Let us know if you still have questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hello Brian.

Would you be able to send me your project?
You can usually just send me the .aep file,
but other media files may help.

Send files to: matt@zaxwerks.com

Be sure to send along a few instructions for
me to follow so that I can see what you’re seeing.

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hello Michael.

Would you be able to send me your project? I’d be happy to take a look.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hello Adeeb.

There would be advantages to having more memory for AE (in particular, you’ll be able to fit more rendered frames into memory, which may improve performance slightly).

In general, though, unless you’re dealing with huge data sets (incredibly complex 3D Invigorator objects, very high-def images/movies, etc.), you won’t see too much of a difference.

That’s been my experience, at least.

Let us know if you have more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hello Hamish.

Apparently, we’ve tried to send you your code multiple times, but haven’t received a response.

Can you please email me your current email address?

Send a quick message to: matt@zaxwerks.com

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hello Hamish.

I’m on the tech side of things, but I’m looking into your order. I’m not sure why you haven’t received a code yet.

Stay tuned.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Mark.

You have two options:
1. When asked to select the movie, select some other movie (or image) that will be around for a while.
or
2. Find the offending Material and/or Object Style and delete it. To determine which swatches aren’t properly loaded, look for the little question mark in the corner of the swatch.

Let us know if you have any other questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi David.

Consider upgrading to the current version, found at:
https://zaxwerks.com/download

Let us know if you have any questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Zach.

Make sure you’re using the current version. The current version has many bug fixes:
https://zaxwerks.com/download

Let us know if you have any questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi John.

The new interface is very customizable, very flexible.
We’ve added the concept of Workspaces that you can
switch between with the click of a button (or a hot key).
You can use the pre-defined Workspaces or you can
create your own.

If you have Motion or Final Cut Pro, you can download
the ProAnimator FX demo and check it out.

Stay tuned.

Matt Rhodes
Zaxwerks, Inc.