Replies – Forums – Matthew Causon

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Matthew Causon
April 30, 2014 at 8:39 pm in reply to: Mt Lion minus AJA Io Updater

Hello Peter

I suggest you check with AJA support.

Best regards
Matthew Causon
November 16, 2013 at 4:35 pm in reply to: Pops and clicks embedded in captured audio – Pr and LHi

Hello Brad

Can I suggest you contact AJA support?

It’s free and they will help you.

Best regards

Matty Causon
Matthew Causon
November 6, 2013 at 9:31 pm in reply to: Playback monitor sync slipping behind in Premiere

Hello Brad

Can I suggest you contact AJA support? (Also for the damaged card you posted).

AJA support is free and I think you will find helpful.

Best regards
Matthew Causon
July 29, 2013 at 11:21 am in reply to: IO XT 10.4.5 firmware update killed my analog multi output

Hello

Did you contact AJA support?

Best regards
Matthew Causon
July 18, 2013 at 1:23 pm in reply to: Mac Pro – Kona LHe+ Mountaion Lion (10.8.4) – Dropped Frames, Everything out of sync

Hello Christian

Have you contacted AJA technical support?

Best regards

Matthew Causon
Matthew Causon
July 18, 2013 at 1:21 pm in reply to: Ki Pro Corrupt File

Hello Chuck

Have you been in touch with AJA technical support regarding the corruptions you are experiencing?

Provided files are closed down correctly using the slot button and there’s no problem with the Ki Stor/s I don’t think you should be seeing these corruptions.

Best regards
Matthew Causon
May 22, 2013 at 3:08 pm in reply to: AJA Ki pro rs422

Hello

I would suggest you contact AJA support:

Phone: +1-530-271-3190
Fax: +1-530-274-9442
Email: support@aja.com

Best regards
Matthew Causon
May 14, 2013 at 8:05 pm in reply to: Can We Migrate a Kona LHe card from a dead G5 into a Intel Mac Tower?

I’d suggest you contact AJA support.

It’s free:

Phone: +1-530-271-3190
Fax: +1-530-274-9442
Email: support@aja.com

Best regards
Matthew Causon
May 1, 2013 at 11:02 am in reply to: IO-HD user needs advice…

I agree with Shane, but you might want to consider staying with the AJA brand for the mini converter:

https://www.aja.com/en/products/mini-converters/d10ad/#overview

https://www.aja.com/en/products/mini-converters/hd10a/#overview

Best regards
Matthew Causon
January 23, 2013 at 12:41 pm in reply to: No ProRes 422 available on Blackmagic UltraStudio Express?

Hello Mick

You probably need to ask on the BMD forum.

I believe the BMD Hyperdeck can only record ProRes HQ, whereas the AJA KiPro range can record Proxy, LT, ProRes, & ProRes HQ.

But I am not sure about limitations on the UltraStudio Express.

Best regards

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