Yep it all sounds like the mess I’m in now.
We are after shoot , and although budget was cut it went smoothly. Problems started during the edditing.
When client saw first drafts, she wanted to change a lot of stuff, and add other stuff that was not disscused as obligatory but an option which we did jut in case. We made that mistake and went along adding our selfs more work, but … good old client, being friends etc. 🙂
We send her all the new changes for consideration, and got back response that “Why we have not implemented the changes asked for?” , and that “the due date is nearing and we give them still unfinished product”. I was stunned and called back asking which of the changes we spoke of, or emailed about were missing. I got a hudge list of things they wanted to change again, and what they found missing. Some of the changes were impossible to implement due to the fact that during the filming those parts were scraped, or ‘ve not been taken in to the script.
We did what we could as fast as possible, but made mistakes in the process – spelling errors. The response was that they wanted to cut our contract money in half becouse we’r not making the dead line. We also recived a number of insults at our post production team calling them: imbecils and idiots. But all will be oKey – she said, if we change the mistakes and add some other changes they came up with. Finnaly after three weeks of hard work putting other procjects aside, we finished and made the final delivery just in time. All was fine , or so i though. Just a few minutes ago i recived a phone call tfrom my beloved client threatening again not to pay us becuse their animation is at the end, and she wanted at the end (yes) AND at the begining, which was stressed before in her phone calls, but the last email recived by my edditor clearly states “animation at the end” …
I dont know what to do now i do not recall ever them asking this. Is this te end of our long colaboration, have they found some other company, or they have some other problem with ther client ? Go figure, might be we’ll be droping this client 🙁
Andrew