Replies – Forums – Kevin Monahan – Page 6

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Kevin Monahan
March 9, 2015 at 9:56 pm in reply to: Working a booth at NAB? Teaching a class? Giving a speech?

Hi Tim,
You’ll find me doing the morning shift at the Adobe both M-Th answering questions at the “Info pod.” To Tim (and everyone else), please stop by and say hi!!

Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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Kevin Monahan
March 2, 2015 at 4:29 pm in reply to: My first day using Premiere 8.2, coming from 7.2.2… Nightmares! Questions… Advice?

Hi Andy,

[Andy Edwards] “What are users supposed to do when you have an archived project that was started and finished in 7.2.2 and a Client or Producer wants to go back to the project and you are running 8.2 now?”

You can install previous versions of Premiere Pro via the Creative Cloud for Desktop application. This gets you to 7.0. Get back to 7.2.2 via Help > Updates…

[Andy Edwards] ” Is everyone supposed to keep a computer locked at 7.2.2 just because Premiere archived projects cannot go forward into 8.2 properly? I fully understand changes are made under the hood from 7.2.2 – 8.2, but not allowing projects to carry forward properly for users is asking for a whole lot of problems and un-needed troubleshooting.”

Keep in mind that, in addition to reinstalling, you can also have 7.x and 8.x versions installed side by side.

Hope that helps.

Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!
Kevin Monahan
February 26, 2015 at 5:47 pm in reply to: My first day using Premiere 8.2, coming from 7.2.2… Nightmares! Questions… Advice?

Hi Tom,
Did you happen to update any of these projects from 7.2.2 to 8.2 or are these fresh 8.2 projects?

If you updated your project while still working on it to 8.1/8.2, you could be seeing some trouble. Some customers with complicated projects, features, docs, multicam sequences have reported project file corruption when updating across these major versions of Premiere Pro. It is never recommended to update a project file midstream, particularly if it is a major version like 8.1/8.2.

It is recommended that you move back to 7.2.2 to complete your projects.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!
Kevin Monahan
February 18, 2015 at 8:59 pm in reply to: Premier CC 2014 crashing

Tom,
I just noticed that you have an underpowered GPU. Can you check File > Project Settings > General and make sure that under Video Rendering and Playback, the Renderer is set to “Mercury Playback Engine Software Only.” See if that helps your situation.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!
Kevin Monahan
February 17, 2015 at 6:43 pm in reply to: Premier CC 2014 crashing

Hi Tom,
Check the permissions on all your Adobe folders: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

Tweets by kev_mon
Kevin Monahan
February 6, 2015 at 12:10 am in reply to: Jittery footage from DSLR – unable to solve

Hi Henrik,
What happens if you change the extension from .mov to .mpg? This helps a lot of other Nikon DSLR users.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!
Kevin Monahan
February 6, 2015 at 12:07 am in reply to: New Mac Pro 2013 and Premiere Pro lockups

Hi Tim (and all else on this thead using a Mac & having trouble),
Check out this article: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

I hope these troubleshooting steps help.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

Tweets by kev_mon
Kevin Monahan
February 6, 2015 at 12:06 am in reply to: Keyboard shortcut to move keyframe one frame in Premiere Pro CC

Hi Erik,

[Erik Hill] “Is there a keyboard shortcut to move a keyframe one frame in Premiere Pro CC. “

Sorry, no. That’s a feature request: https://adobe.ly/feature_request

There is a shortcut in After Effects, however: Alt/Option Left or Right Arrow

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

Tweets by kev_mon
Kevin Monahan
February 5, 2015 at 11:58 pm in reply to: Gaussian blur / free draw bezier video resizing issue

Hi Shane,
Sorry, I’m not seeing that with either Fast Blur or Gaussian Blur and I’m on a Mac. Try importing the footage into a new sequence or project.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!
Kevin Monahan
February 5, 2015 at 11:41 pm in reply to: Premiere Pro CS 6 is crashing on 1 1/2 year old imac

Hi Sean,
Check this out: https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
Follow Me on Twitter!

Tweets by kev_mon

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