Kevin Monahan
Forum Replies Created
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[TImothy Auld] ” I do have CS 5.5 installed on a perpetual license so maybe the conflict is there. “
I have CS4, CS5, CS5.5, and CS6 Creative Cloud all installed on the same volume with no conflicts. Typically, your problem relates to downloading, installing, or activation issues. Again, I’d post about your problem here: https://forums.adobe.com/community/download_install_setup
That is, if you’re still having trouble.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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[Andrew Kimery] “When this Q was asked on Adobe’s forums a rep from Adobe said if you know you’ll be w/o internt access for an extended period of time you can call Adobe support before hand and they’ll make adjustments on a case by case basis.”
As I understand it, that’s correct.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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[TImothy Auld] “And as far as the support goes at present all representatives are busy helping other customers and my current wait time is approximately 40 minutes and 5 seconds (!)”
Well, it’s better to use the chat feature. You can get to our agents much faster that way.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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[TImothy Auld] “I am not at all liking the level of support or communication that I am seeing thus far.”
I apologize that you are not getting the level of support you want.
[TImothy Auld] “I have two options: to browse Adobe’s forums in search of a solution, or try to go to their contact support site and wait an hour for someone. An email option would be nice.”
As a first step, check out our service portal: https://helpx.adobe.com/support.html. You can often solve issues quickly here. Using the chat feature is often the fastest way of getting in touch with an agent.
It is, indeed, a great idea to search our forums for answers. Just post your question in the “Ask a Question” pod at the top of most any forum page.
If you cannot find your answer that way, post in the appropriate Adobe forum where our community experts are always waiting to assist you. An Adobe agent (like myself) is often in these forums and can also assist you.
Of course, posting here in the Creative Cow is also a great resource, as we’ve seen from this very thread.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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[Richard Herd] “What about documentarians in the boondocks making documentaries like “Restrepo” in bumblenowhere Afghanistan who cannot get to the net?”
As I understand it, you should call us in advance and let us know you’ll be off the grid. We can waive activation in certain cases. Everyone gets a week long grace period if you’re not connected, as well.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Sounds like things are working for you now, yes? Thanks to Walter for that suggestion.
If the problem persists, please post the details about the current difficulties you’re facing to the Adobe Downloading, Installing, & Setup forum here: https://forums.adobe.com/community/download_install_setup.
You may also want to review your log file and try reinstalling the Adobe Application Manager per this discussion at https://forums.adobe.com/message/4408353#4408353.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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I find stuff in the Keyboard Shortcuts dialog box.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Try Shift + 1 through Shift + 5.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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I was told to tell you to post the details about the current difficulties you’re facing to the Adobe Downloading, Installing, & Setup forum here: https://forums.adobe.com/community/download_install_setup.
You may also want to review your log file and try reinstalling the Adobe Application Manager per this discussion at https://forums.adobe.com/message/4408353#4408353.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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That’s a strange problem. Let me have my colleagues in support take a look at this thread.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!