Kevin Monahan
Forum Replies Created
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[andy tolbert] “If anyone has successfully edited Close Captioning in PP6 please let me know how you went about it or point me in the right direction to get it done.”
This is an upcoming feature in the next version of Premiere Pro. Premiere Pro CS6 supports attaching a closed captioning file, but you cannot yet edit one within the application. See this help article for more details: https://adobe.ly/13A4m1n
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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[Tony Brittan] “Adobe…the cloud thing…I’m not loving that. And for as much as everyone is cheering on Premiere, it’s really not so good. I use it because I want to make sure I’m current bit it’s far from my go to NLE. AE and PS? Yea, they tops!!! “
I’m biased, but I also come from a strong FCP background. I think that Premiere Pro CS6 is good enough that I don’t miss FCP very much. With the new Premiere Pro coming soon, It’s more than good enough, it’s awesome. I hope that you check it out once it comes out. You may change your mind! 😉
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Thanks for posting this. I reported it to the appropriate people.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
Thanks, Tim. I sent you an email.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
[Sandeep Sajeev] “And personally I’m not at all comfortable with the blase way in which these statements ‘Oh just call us and we’ll work something out’ (I’m paraphrasing) are made. “
Currently, Creative Cloud customers should contact support if you plan to be away from an internet connection for more than 37 days. https://helpx.adobe.com/contact.html
We’re aware of the use case problem and are working on a solution.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Yes, there are others in your same situation. I met a guy from Alaska at NAB that had the same issue. I would contact Adobe Customer Service and express your concerns.
https://helpx.adobe.com/contact.html
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
As I said, we do have a playback offset control for Premiere Pro Next. This will solved the problem from our side.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
Mel,
After looking into the problem a little more, it seems that users report that this has been a problem with Blackmagic and Premiere Pro CS6, and earlier.Other users indicate that AJA does not have this issue with Premiere Pro CS6. The editor using AJA hardware you consulted with might need to call in to AJA tech support to get drivers and OS X versions aligned.
We have a playback offset control coming in Premiere Pro Next. I think that would solve your issue.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
It’s likely a Blackmagic issue. Have you contacted their tech support?
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
[TImothy Auld] “And as I indicated before I did try using the chat feature and my wait time was listed as 40 minutes and 5 seconds. I think it was the five seconds that sent me over the edge.”
40 min. wait for a chat representative? That’s way too long. Let me investigate as to why chat support takes so long. Since we are relying more and more on chat these days, I want to make sure the system is working.
Thanks for sharing your info. We definitely want to improve the support experience and it appears we need to address wait times.
Thanks again.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!