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Serious issue related to activation/deactivation and reinstall
Got a serious issue going one. I had deactivated my Premiere Pro CS6 install on my main system while I was traveling and activated the install on my laptop. When I returned, I deactivated the laptop and re-activated the main system again. Any AVCHD clips that were already there were recognized, but if I tried importing any new ones, I’d get the “Unsupported compression type” error. Realizing that this is usually an activation issue, I tried to deactivate so that I could reactivate, but the Deactivate selection was grayed out. So, I uninstalled and ran the clean up tool. Then re-installed from the Cloud and activated. I could then import new AVCHD media without the “Unsupported compression type” error, however, now the project I was working on opens, but nothing will play – neither in the Timeline or the Source Monitor. Hitting “Play” does nothing. I can move the CTI along the Timeline but the initial frame that is in the Program Monitor stays the same. Furthermore, when I try to Save, the program hangs, forcing me to end Premiere from the Task Manager.
Here’s what I’ve tried as possible remedies…
– Created an empty project and imported the working project into it – same thing happens in the new project
– Created an empty project and imported individual sequences from the bad one. This works, however, one of the sequences in the bad version doesn’t appear in the list of sequences when importing, providing a clue as to where the problem lies.
– Trashed preferences
– Cleaned Media Cache Database
– Deleted all Previews
I’m at an impasse. Any suggestions would be greatly appreciated.
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
5 Replies
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Sorry to hear you’re having trouble. Please try the steps outlined here: https://helpx.adobe.com/premiere-pro/kb/playback-stops-loops-soundbooth-premiere.html
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
Thanks Kevin, but I should have mentioned that I’m on Windows 7. Also, this is specific to only one project, so I doubt that it’s device related.
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
For situations like this, I’m going to recommend taking it to the Adobe Creative Cloud forums to remedy this: https://forums.adobe.com/community/creative_cloud?view=discussions
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
I was told to tell you to post the details about the current difficulties you’re facing to the Adobe Downloading, Installing, & Setup forum here: https://forums.adobe.com/community/download_install_setup.
You may also want to review your log file and try reinstalling the Adobe Application Manager per this discussion at https://forums.adobe.com/message/4408353#4408353.
Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
Will do. Thanks Kevin!
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“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions
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