Replies – Forums – Kevin Monahan – Page 48

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Kevin Monahan
July 3, 2013 at 3:21 pm in reply to: Premiere Pro CC Scanning Closed Captions

Good to know, Greg. Thanks for the update.

Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
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Kevin Monahan
July 3, 2013 at 3:18 pm in reply to: Unable to playback

Sorry you’re having trouble, Chris. Check out this article for a possible solution:
https://helpx.adobe.com/premiere-pro/kb/playback-stops-loops-soundbooth-premiere.html

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!

Posts by kev_mon
Kevin Monahan
June 28, 2013 at 10:00 pm in reply to: Support experience.

Hi Steve,
I just sent you an email. I have escalated the case. One of our agents will be contacting you. I’ll be updated internally as to your case. Feel free to shoot me an email or post here if you continue to experience issues.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
June 28, 2013 at 6:08 pm in reply to: Support experience.

Hi Steve,
Sorry for your troubles. I just sent an email to your creativeillusions.biz account with my contact info and request for info. I hope we can sort this out for you ASAP.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
June 27, 2013 at 5:54 pm in reply to: Premiere Pro CC don’t read my DeckLink HD Extreme 3D

Great. Thanks for reporting back!

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
June 25, 2013 at 3:46 pm in reply to: Adobe Applications Manager = ugh doesnt open… again

Hi Jason,
Sorry you’re experiencing trouble. First, I would recommend contacting Adobe Technical Support:
https://www.adobe.com/support/contact

You can also bring your issue to the Downloading, Installing, Setting Up forum. We have a number of Adobe employees working there to solve such issues: https://forums.adobe.com/community/download_install_setup?view=overview

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!

Posts by kev_mon
Kevin Monahan
June 20, 2013 at 3:22 pm in reply to: Premiere Pro CC rendering shadows in dynamic-link AE comps differently?

Hi Mel,
Do you have the Mercury Playback Engine (hardware) enabled? If so, see what they look like with it off.

Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
June 16, 2013 at 7:43 pm in reply to: Support experience.

Hi Steve,
I’m in support. Sorry for any inconvenience you are experiencing. Let me see what I can do to escalate your case.

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
June 12, 2013 at 9:16 pm in reply to: If I have a choice, what’s the fastest codec to use?

Nicholas,
Why transcode? Use the native format and drop the playback resolution to 1/4.

If you do want to transcode, I’d stay away from QuickTime until Premiere Pro CC comes out on Monday. QuickTime will have much better performance at that time. Right now, I’d go with DNxHD or Cineform.

Cheers,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!
Kevin Monahan
June 12, 2013 at 9:13 pm in reply to: Playback appears broken??? Arrrrggg

Hi Olli,
Are you updated to Premiere Pro CS6 (6.0.3)?

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!

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