Unable to playback

[Kevin Monahan]

Sorry you’re having trouble, Chris. Check out this article for a possible solution:
https://helpx.adobe.com/premiere-pro/kb/playback-stops-loops-soundbooth-premiere.html

Thanks,
Kevin

Kevin Monahan
Social Support Lead
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter!

Tweets by kev_mon

[Marc Fisher]

I have the same issue, with a newly installed CC. My previous CS6 stopped loading at the titler, so i deleted the preferences, and then it started working. I update to CC, as all good Adobe subscription based people should.. and CC loads up just fine. but doesn’t play. i update my Nvidia driver to the newest one. I’ve tried looking for the file you suggest, but it doesn’t exist on my machine..
And I tried the trick of setting the Audio output to something other than system I/O but nothing seems to help. I also installed the latest drivers from BMD for my Extreme 3 card.
no play back..
Wasn’t that what premiere was written to do? play back video. It’s a really hard sell to possible converts, when it doesn’t do the most basic of things it was originally designed to do…

[Peter Garaway]

Hi Marc,

Can you give us some more details about your system. OS, System Specs, Premiere version number ect…

Also, does this problem going away when Blackmagic is not enabled?

Thanks!

Peter Garaway
Adobe
Premiere Pro

[Marc Fisher]

hi Peter, yeah, let me dig them out..

Mac Pro 5.1, Mid 2010 (bought in May 2012)
2×2.4 QuadCore Intel Xeon
22GB 1066 Mhz DDR3 ECC
Nvidia GeForce GTX 570 1279Mb
OS X 10.8.4

Latest Nvidia driver. latest Cuda.

Display is a Dell SP2309W @ 2048×1152

BlackMagic Extreme 3D card.

I just installed the BMD 9.7.5 drivers (newest as of today) on their website

I’m using a 1tb sata (internal) drive as my render and preview drive.

My file is in ProRes HQ 422. I have 6 ch of audio.
Nothing plays.
i tried playing with just the Audio. Source Side, Record Side. nothing. I tried setting my Playback mercury to software, to cuda, and just for giggles. to open cl. no luck.
I tried setting the Audio Hardware to every different setting.

My version of MC 6 plays fine, and even Smoke 2013 plays just fine. QT plays the Video File) though not with the 6 channels of audio..(i haven’t tried.)

Thanks Peter.

[Peter Garaway]

Thanks for the details Marc. I have a very similar setup as you. Is it all files that fail to play or just those specific ProRes files?

I’ll attach a screen grab of my Premiere and System settings. Let me know if you have tried those exact steps.

Also, can you verify that you have the same plugins I do shown in the screen grab.

Thanks,

Peter Garaway
Adobe
Premiere Pro

[Marc Fisher]

Peter, OK. i’m scratching my head now..

I have things playing back.. what the… I have some notes.. in true artistic fashion.

bear with me for a minute..
The other thing i did.. since i had time. was to open Smoke 2012. I noticed i didn’t have picture output. so i was messing with my settings there. no luck.
i then tried BMD Media Express. which worked fine. picture and sound output. so i know my card is working. Something messed up my Apps???!!

I went back to Smoke Setup, and set my settings to BMD. the setup app keeps reverting back to none. what the hell.. In Smoke op fashion, i still had the previous version on my HD, So i went to that setup program, and uninstalled that version. seeing some weird activity, i’m now trying to eliminate possibilities..

Which is when i got your most recent response. so i went back to Opening premiere. taking a look at your pic, NOW I have options for Playback output. They were not there b4. Except Adobe DV. I set the Audio hardware to match yours, though i only had 512k set, not 10254. and that was the only difference.

Now i have playback..First Peter, Thank You..
Second, it appears, just in my initial thoughts, that there is something with the BMD drvier 9.7.5 which may or may not have confounded Smoke’s setup, which in turn limited PPro’s playback capability.

Now, Damn..i have to figure out what happened to Smoke output to the BMD..

[Peter Garaway]

Glad to hear things are mostly working 😉

Thanks for the update!

Peter Garaway
Adobe
Premiere Pro

[Marc Fisher]

Peter, any ideas on why i get no sound? out of the BMD card.. in any app..