[Kevin Monahan]

[Andrew Kimery] “Via Twitter I saw that Kevin Monahan from Adobe caught the flu at NAB and ended up in the hospital! He’s at home now and getting better, but, hell that’s no fun at all. I was worried about getting sick since I have a baby at home so I was washing my hands and using hand sanitizer like a mad man.”

Quite the ordeal. Yes, I’m still at home and recovering at last. At least I’m doing work from home. Thanks for your concern. Next year, hand sanitizer “like a mad man.”

Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Hi Frank,
First of all, place the media cache files on a fast local drive (not the Terrablock) and you should see an improvement in performance.

Regarding sharing items from other projects over the network, you should do so via the Media Browser instead of File > Import. Just inspect the other editor’s project, copy/paste the things you need from there and then move on to the next project.

Hope that helps streamline your workflow a little.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi,
Change Mercury Playback Engine to OpenCL not CUDA. Does that work for you?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi Rob,
I was able to paste a full crash log and steps into the bug report form here: https://www.adobe.com/go/wish If you can’t get the full crash log into the box, get as much in there as you can. The important info is in the “crashed thread,” so as long as that info is included, we’ll get the relevant info.

You said that your crashing. What kind of Mac do you have, including CPU, RAM, GPU, and storage? What kind of footage is it?

You also said you have flickering issues. Is that with playback and export or just export? Are there any color correction effects applied to those clips or adjustment layers?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi Jose,
It sounds like dynamic link is having trouble communicating between the applications. This doc may help: https://www.digitalrebellion.com/blog/posts/adobe_dynamic_link_troubleshooting.html

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi,
Check out this blog post. This customer is doing similar things to you: https://mfcdesigns.com/adobe-premiere-pro-growing-files-for-live-editing/

Sorry that I don’t have any advice on the hiccup problem. PM me here and I can ask our engineers on Monday: https://forums.adobe.com/people/Kevin-Monahan

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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Tweets by kev_mon

[Kevin Monahan]

For sure, Ingo. For now, use Mercury Playback Engine GPU Acceleration (OpenCL). I hope that works out while we await a fix.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Kevin Monahan]

Yes, this is the latest news. Thanks for reposting it over here.

Cheers,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi Will,
[Will Stewart] “Hey guys, posted this in the Adobe forum”

Do you have a link to that discussion?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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[Kevin Monahan]

Hi Finn,
Are you using any Lumetri effects?

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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