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Forums Adobe Premiere Pro NVIDIA Card with Yosemite and Premiere causing major graphics failure

  • NVIDIA Card with Yosemite and Premiere causing major graphics failure

     John Vargo updated 4 years, 6 months ago 60 Members · 269 Posts
  • Chip Burns

    December 23, 2014 at 6:23 pm

    For the past few months I have been experiencing extreme graphics failures, primarily when running Adobe Premiere Pro CC 14.

    This photo is the start of what I’m talking about:

    The video display begins to distort and carry over into other applications and OS windows throughout the machine. Eventually the entire system freezes and reboots. On reboot, a dialogue box usually pops up and says I’ve experienced a graphics card problem causing the reboot. I always report this to Apple if given the option.

    These problems began on my iMac, which I took to an Apple shop — they replaced the logic board and sent the computer back home with me.

    About 30 minutes into my next video project, the same failure occurred.

    Here’s where the problems become more complicated. I purchased a Macbook Pro and installed the Creative Cloud and the first day experienced the same problems.

    Yesterday, I updated my Premiere Pro to the latest version and CUDA driver to 3.5 and the issues have become worse and unbearable. I’m barely able to edit for a solid hour without these system crashes.

    I can tell you this — the problem is not isolated by Premiere Pro, it can start even while surfing the internet.

    The problem seems to start the most rapidly while using Red Giant Magic Bullet Looks.

  • David Roth Weiss

    December 23, 2014 at 9:12 pm

    Have you tried uninstalling the Nvidia drivers completely using their uninstaller, then reinstalling?

    David Roth Weiss
    Director/Editor/Colorist
    David Weiss Productions

    David is a Creative COW contributing editor and a forum host of the Apple Final Cut Pro forum.

  • Dennis Radeke

    December 24, 2014 at 10:37 am

    Chip,

    If it begins to infect the OS operations, then most likely, the problem is not located with Premiere Pro. It clearly sounds like a hardware problem. By chance do you have a new MacPro?

    In addition to troubleshooting Premiere Pro and your OS, I would highly recommend you get in touch with Apple or take your box down to the Apple store to get it looked at and explain your problem.

    Dennis – Adobe guy
    Merry Christmas

  • Tim Kolb

    January 2, 2015 at 5:19 pm

    [Dennis Radeke] “By chance do you have a new MacPro? “

    He has an NVIDIA card…is there a way to put one in a new Mac (CoffeeCan)Pro?

    TimK,
    Director, Consultant
    Kolb Productions,

    Adobe Certified Instructor

  • David Roth Weiss

    January 2, 2015 at 6:47 pm

    That’s what Thunderbolt expansion chassis are for…

    Happy New Years Tim. 🙂

    David Roth Weiss
    Director/Editor/Colorist
    David Weiss Productions

    David is a Creative COW contributing editor and a forum host of the Apple Final Cut Pro forum.

  • Tim Kolb

    January 2, 2015 at 6:57 pm

    Same to you David…

    I guess I’m wondering why you’d do that? The new MacPros come pretty GPU-loaded…

    TimK,
    Director, Consultant
    Kolb Productions,

    Adobe Certified Instructor

  • David Roth Weiss

    January 2, 2015 at 7:04 pm

    You would accomplish spending lots of dough, but beyond that not a whole lot.

    David Roth Weiss
    Director/Editor/Colorist
    David Weiss Productions

    David is a Creative COW contributing editor and a forum host of the Apple Final Cut Pro forum.

  • Anthony Miles

    January 3, 2015 at 8:57 pm

    I have teh exact same error using creative suite cc 2014.2

    I took my 2013 retina mac book pro wth Yosemite to best buy where i purchased it, they ran 2 levels of diognotsitc on it and said it didnt have hardware issues.

    Not satisfied I took my machine to an apple store near me and they did the diagnostics thing and decided it was a software issue. They kept my machine for 2 very long weeks, even though I went through the apple for business and impressed upon them how important the machine was to my business. after I called them and restated that they can just wipe it and give it back instead of searching for a minute software issue they ddi a fresh install at the apple store. Gave it back, I installed adoce CC and cuda and the same problem lives on. This is a serious issue guys and not a mac vs pc debate that is not funny to those of us who need our macs to work well. I built a windows machine that is smokin based on intel 5960 & Nvidia gtx 980 (I would have bought a mac pro but dealing with apple is frustrating these days) and it has its share of issues as well. If anyone has any line into adobe or has heard any more about this please help us. it’s not easy getting the right info these days from Apple and ADOBE which we are so reliant upon.

  • Chip Burns

    January 3, 2015 at 9:31 pm

    I am also convinced this is not a hardware issue.

    I have had this exact issue come up on two of my machines – one Macbook Pro Retina and one iMac.

    Each have NVIDIA with CUDA and each are running Adobe Creative Cloud.

  • Peter Garaway

    January 3, 2015 at 10:15 pm

    Hi All,

    Sorry your encountering these issues. We understand this is very disruptive. We’re working together with Apple and Nvidia trying to fix this.

    Thank you for your patience.

    Peter Garaway
    Adobe
    Premiere Pro

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