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Joshua Helling
July 18, 2012 at 5:47 pm in reply to: 9.5.3 Driver Eats My RAM – PPro CS6

Actually FCP7 (at least) behaves similarly, but I believe it’s only like 3 frames or so off. This is a result of the buffering. I’m not sure why the offset is so far, i’ll check to see with product management to see if this is normal, or if it is something that can be improved.

the good news is that we have indeed reproduced the memory issue and are writing it up as a bug today and the engineers are already looking at it.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 17, 2012 at 10:08 pm in reply to: WHAT is actually going on with Decklink/Premiere??

Did you make sure that audio in premiere was set to use Blackmagic audio and not the system audio? We can’t guarantee sync using different devices for audio and video.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 17, 2012 at 10:04 pm in reply to: Still a no-go with 9.5.3 drivers and PPro CS 5.5

Check the Premiere Preferences. Specifically under playback heading. Make sure there is a check in the Blackmagic tick box.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 17, 2012 at 10:01 pm in reply to: Ultrastudio SDI – Working?

There’s no spec for PsF in HDMI or DVI, so it’s always progressive while the board is in PsF mode. So yes, if you set Resolve to be PsF the output of the Ultrastudio SDI should be native P (we buffer a field and send it out progressive). Should be the same for Decklink Studio too FWIW.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 17, 2012 at 9:59 pm in reply to: 9.5.3 Driver Eats My RAM – PPro CS6

Where is your audio coming from? Are you connected to the Decklink or are you using the desktop speakers?

If you are go to Premeire -> Preferences -> Audio Hardware. Make sure that setting is set for Blackmagic Audio.

This will make sure that the audio and video are both coming from the Decklink board. This will guarantee they are in sync at the board (there might be a few frames delay from the program monitor, but this is normal).

If you use different devices to play audio and video we cannot guarantee A/V sync.

This of course means that you have to have a monitor that can either monitor audio from SDI or you will have to get a de-embedder to monitor the audio via Analog or AES.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 17, 2012 at 6:00 pm in reply to: 9.5.3 Driver Eats My RAM – PPro CS6

Cool Alan,

Thanks for that information. I’ll have someone test this now. Are you using native DV footage? I’ll get this setup in our lab today to look at.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 17, 2012 at 5:57 pm in reply to: Intensity Extreme Thunderbolt no HD playback in FCPX

No plans at the current time. At one point we had basic LUT support in the Decklink HD Extreme 2, but we’ve moved away from that as of late in favor of hardware down converters.

However you could always use an HDLink Pro to do that, at least with the Ultrastudio Express.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 17, 2012 at 5:49 pm in reply to: CS6 Premiere Decklink Studio Stutter, video stops, audio continues.?

Sorry to be unclear. But specifically, we need to know WHICH Premiere or Blackmagic preset you are using.

It’s gonna be important to us in order to replicate what you are seeing. After we see the issue we can broaden our testing to other presets. But specifics are important at this stage.

We did run into some performance issues in 720p (thanks for that info), we’ll dig in some more.

You’re right about, we only need the render files on the fast drive. So that’s in order.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 16, 2012 at 11:43 pm in reply to: CS6 Premiere Decklink Studio Stutter, video stops, audio continues.?

Thanks Tony,

I’d like to reproduce this so I’d really like a specific combo to do this.
But in the interim I’ll tell you what i’ll be trying.

I’ll use 1080i59.95 MJPEG file. I’ll use a Blackmagic Preset (since you haven’t specified). Since you mentioned the same issue happens with 9.5.3 I will stay with that driver as they are more current and are what I’d recommend you run.

Any particular length this file should be, or the project for that matter?

One other thing catches my eye here. You mentioned your cache file is set to a different drive. These cache files I believe are where renders are stored and played from. So if an AVCHD file gets rendered to uncompressed (because you’ve chosen a BMD preset) then that drive will attempted to playback uncompressed. So as a test is it possible that you can set the cache files to a separate folder on your RAID setup so that it can get he benefit of all that speedy goodness.

Let me know how this goes.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.
Joshua Helling
July 16, 2012 at 11:34 pm in reply to: Ultrastudio SDI – Working?

The Ultrastudio SDI does not typically work in two different modes. So if you are editing in 23.98p then your SDI and HDMI will be in P. However. If you are specifically working in PsF, then your SDI output in this case would be PsF and your HDMI output would be P (HDMI does not support PsF).

In order for this to happen you would need to have the BMD control panel set to work in PsF (no checkbox).

Hope that helps.

Sincerely,

Joshua
Director of Support
Blackmagic Design Inc.

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