[John Vaudin]

Can I ask you to raise a support ticket by emailing support@squarebox.com and we will look into this for you.

[John Vaudin]

One quick thing that can help with MySQL performance is to run OPTIMIZE TABLE on all the CatDV tables (https://www.squarebox.com/optimizing-tables-mysql/). Worth a try.

[John Vaudin]

Adding more Production Groups should definitely not slow things down, so it sounds like something has gone a bit wrong.

If you would like to raise a support ticket by emailing support@squarebox.com we’ll have a look at it. Ideally we would ask you to restart the server and the client, then log in, or perform some other action that seems slow, then attach both the server and client log files (accessible in CatDV client in Help -> Error Log -> Save Log Files and on the Server in the Server Control Panel -> Server Log -> Save Log Files) to an email and send it to us.

John

[John Vaudin]

The Worker has per-processor licensing. How need to purchase additional licenses to enable running multiple jobs simultaneously on different processors (or cores)

[John Vaudin]

If the smartfolder’s name contains a slash it will be treated like a path and the folders will be displayed in tree in CatDV.

[John Vaudin]

I don’t think it’s, in general, a good idea to create generic user accounts, as it defeats auditing. Generally people should only be a member of production groups that they work on, and therefore they’ll only see the smart folders that are relevant to them (although, I admit, it is true that, when logged into a particular group, they will see folders defined in their other groups, but still only ones that they work in).

[John Vaudin]

Each Shared Folder belongs to a single Production Groups, so each user will only see the Smart Folders that are in the Production Groups that they are a member of (plus ones they created themselves and ones in the Public (Anonymous)) group.

[John Vaudin]

I’m afraid that is not supported in the current web client and it isn’t currently a feature of the web 2 client, but I’ll add it to the list of possible future features.

The web 2 client does have more room to display the marker description and also uses tooltips to display the whole text if it won’t fit.

I’m afraid customising the current web client is very difficult – you’d pretty much have to start from scratch. The new web 2 client uses much more straightforward HTML5/JQuery/Bootstrap technology and the public CatDV REST API so will be much easier for any competent web developer to customise.

But maybe we’ll be able add this as a standard feature and you won’t need to…

[John Vaudin]

Alternatively you can download the “fat” version of CatDV from our we site, which includes the correct Java runtime, so you don’t need install lit separately.

[John Vaudin]

I’m afraid DT1 is not supported in the web client. It’s a calculated field that displays either RD1 or SD1, whichever is available. You can use the two separate fields to get the same information.