Actually Mark, I really tried to do my job here. I have 20+ years in corporate video, so I know how to deal with clients. This video is part of a larger monthly video project I do for this company. This time around, they jammed a “training” video of their new computer application into the video. The guy (CIO) wanted us to record his on camera part then go and shoot the screens. He only had about 10 minutes. I explained that we needed to get close-ups as well as establishing shot since this was going on their intranet and people would n’t be able to read the screens. He said he didn’t want close-ups, because some of the information was not accurate.
We shot the whole thing and edited it. It was approved. Then my client’s boss saw it and wanted it fixed. We’re about 2 hours away from this client. I offered to do this for a 1/2 day rate, since I already suggested that shooting this they way they wanted was not the best way. They decided to use Camtasia, and the first file they sent me was STILL all a wide shot. I took about 10 seconds and sent it back to them as a wmv file to show them that it was no different than what they were unhappy about. My issue was I couldn’t find the right analogy of why it wasn’t clear on the screen when I shrunk their video down to 640 X 360.
At some point, all you can do is suggest and recommend. I did both. So I wouldn’t think I need to eat the cost of the re-shoot.