[Graham Jones]

Well, it worked for a few days. Now it’s back, and I have no idea what brought it back on.

Definitely not doing the fresh format and reinstall route again… really need to find a fix for this.

[Graham Jones]

Just an update that after a complete format and fresh install of everything on my boot drive, the problems are gone.

The nearest I could figure was that it was something related to the QT.32 Server — this can even be an issue in the newer CC versions according to Adobe:

https://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktime-files-in-after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quicktime-component.html

That said, no solutions they suggested worked, so a fresh format & install was my only option.

Thanks,
G.

[Graham Jones]

Plot thickens… whatever the issue is, it is also now preventing me from launching Final Cut Pro 7.

I think it is time for a complete format of my boot drive and reinstall everything from scratch (after backing up of course).

– G

[Graham Jones]

Still pulling my hair out.

After doing more online research, I believe it is an issue with QT32 Server crashing.

Adobe has a document here:
https://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktime-files-in-after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quicktime-component.html

But… nothing I tried there will work. I literally tried completely removing all Quicktime components except for ProRes and rebooting, and the issue persists.

The only thing I know for sure is that the issues started sometime after I installed Avid Symphony 6.5. Since then, I have had weird issues with my Presonus Mobile, so it wouldn’t surprise me if Avid is conflicting with other stuff too.

I should mention that I have a Decklink Studio (latest drivers) and a Matrox MXO2 Mini with Max both installed on my system, with a Magma Thunderbolt enclosure. I tried completely uninstalling the Matrox, and then installing the latest drivers, and neither fixed the issues.

No one has any ideas?

Thanks,
G.

[Graham Jones]

WEIRD!

OK, first I did what you suggested (moving the footage so AE couldn’t find it), and it did indeed fix the crashes.

But after tons of testing, it appears that the issue is not with these particular clips — my After Effects can no longer handle ProRes! Nor Photo JPEG. I tried creating a brand new project, and imported ProRes and Photo JPEG clips from various drive volumes and projects — any one of them would make AE crash!

The only type of clip that doesn’t make it crash at the moment is H264.

Does this make sense to anyone? Maybe a Quicktime issue? Or perhaps when I only uninstalled AE (as compared to uninstalling the whole Adobe suite) there were corrupted components that weren’t removed?

– G

[Graham Jones]

Thanks… Actually I am only using ProRes.

I had thought it might be corrupted footage that was doing it, as even clicking on a footage clip in the project would cause a crash. However, when I took the clips into FCP, applied a 3-way color corrector (neutral) to force FCP to rebuild every frame, exported the clips with the same file names, and then re-opened AE (linked to the fresh versions), the problems persisted.

Any other ideas?

[Graham Jones]

I’m having the same issue… AE CS6 11.0.2.11 on iMac quad i7 3.0 running Mac OS 10.7.5.

I’ll have various frames missed in the render — either an old cache frame seems to come back (even after caches deleted & purged), or one of the effects will be missed for a frame or two.

It’s incredibly frustrating, and seems very intermittent. When it happens, I’ll change one parameter and re-render, and I have a 50% chance of it happening the next time (if it does, it will be in a different spot).

Anyone else seeing this behavior, or have any ideas?

Thanks,
Gray.

[Graham Jones]

No, was never resolved for me. I tried all the usual things, like trashing prefs, reinstalling drivers and apps, and even was in touch with Adobe’s Premiere Support about it.

If it is indeed a plugin issue with Red Giant, then I can not use Premiere, as I rely heavily on their plugins. Not sure what plugins you have installed, but that could be the issue for you.

[Graham Jones]

Hi,

no, I’ve had to abandon Premiere and go back to FCP7 because of this.

Adobe support has told me it probably has to do with the Red Giant plugins I have installed. Because I rely on them, I’m stuck for now with FCP7.

Hope this helps,
Gray.

[Graham Jones]

Hi,

to be honest, I’m not sure. I thoroughly tested a RocketRIAD 4522 with a 24 bay enclosure, and saw no performance difference between the Netstor and when it was installed internally. However, I didn’t really have a way of testing GPU performance. A GTX 570 worked perfectly in the Netstor as a CUDA accelerator, while the RocketRAID was running, but it was not a scientific test, and it was only a single card.

Incidentally, I am selling my Netstor unit if anyone is interested — raising money for a move to LA:
https://www.tvwriterpodcast.com/?page_id=1981

Thanks,
Gray.