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Disappearing layers and crashing project
Been fighting AE CS6 for hours today… First there was a project that would cause a crash when I clicked on any comp. I figure there’s either a few corrupted comps or a corrupted plugin that a bunch of comps are using.
Now issue #2 — when I open a “safe” project, and open any comp, all the layers are gone!
I’ve tried importing the project into another project — I was at least able to salvage 3/4 of my comps that way — either not corrupted or not using a certain plugin. However, this didn’t fix it for all the comps.
I’ve deleted the preferences, cleared the caches and database, and even did a complete uninstall and reinstall of After Effects CS6 and all my plugins (I use all of Red Giant’s plugins and a large number from FxFactory). The issues persist.
My system:
iMac 27″ (Mid 2011) Quad i7 3.4 GHz, 16GB RAM, Radeon HD 6970M 1024MB
OS 10.7.5, AE 11.0.0.378, Red Giant and FXFactory at latest versions.Any ideas?
Thanks,
Gray. -
15 Replies
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Hey Gray, the first thing that comes to mind is that you may have some footage in your project that uses a codec that you don’t have installed on your computer. i recently ran into a similar problem with XDcam footage that would cause a crash instantly when I would try to import any clips that used that codec. If you are using the XDCam footage try installing the trial version of the “calibrated Q” decoder. The footage will have a watermark, but at least it won’t crash AE.
Erik Waluska
EAWmedia -
Thanks… Actually I am only using ProRes.
I had thought it might be corrupted footage that was doing it, as even clicking on a footage clip in the project would cause a crash. However, when I took the clips into FCP, applied a 3-way color corrector (neutral) to force FCP to rebuild every frame, exported the clips with the same file names, and then re-opened AE (linked to the fresh versions), the problems persisted.
Any other ideas?
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Maybe you could try moving your video clips to a different location so that after effects can’t find them. Obviously, the project will open with a lot of missing footage, but if it doesn’t crash then you will know that it is the footage that is causing the problem.
Erik Waluska
EAWmedia -
WEIRD!
OK, first I did what you suggested (moving the footage so AE couldn’t find it), and it did indeed fix the crashes.
But after tons of testing, it appears that the issue is not with these particular clips — my After Effects can no longer handle ProRes! Nor Photo JPEG. I tried creating a brand new project, and imported ProRes and Photo JPEG clips from various drive volumes and projects — any one of them would make AE crash!
The only type of clip that doesn’t make it crash at the moment is H264.
Does this make sense to anyone? Maybe a Quicktime issue? Or perhaps when I only uninstalled AE (as compared to uninstalling the whole Adobe suite) there were corrupted components that weren’t removed?
– G
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Sorry man, I’m at a loss, not sure what the problem could be. The only thing I can think to do is to try uninstalling/re-installing quicktime and see if that does it.
Erik Waluska
EAWmedia -
Still pulling my hair out.
After doing more online research, I believe it is an issue with QT32 Server crashing.
Adobe has a document here:
https://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-quicktime-files-in-after-effects-cc-12-0-because-of-conflict-with-dvcprohdvideoout-quicktime-component.htmlBut… nothing I tried there will work. I literally tried completely removing all Quicktime components except for ProRes and rebooting, and the issue persists.
The only thing I know for sure is that the issues started sometime after I installed Avid Symphony 6.5. Since then, I have had weird issues with my Presonus Mobile, so it wouldn’t surprise me if Avid is conflicting with other stuff too.
I should mention that I have a Decklink Studio (latest drivers) and a Matrox MXO2 Mini with Max both installed on my system, with a Magma Thunderbolt enclosure. I tried completely uninstalling the Matrox, and then installing the latest drivers, and neither fixed the issues.
No one has any ideas?
Thanks,
G. -
Sorry I couldn’t help with this but I would repost this here because it’s slipping down the list in the forum. Also maybe post in the Avid forum.
Erik Waluska
EAWmedia -
Plot thickens… whatever the issue is, it is also now preventing me from launching Final Cut Pro 7.
I think it is time for a complete format of my boot drive and reinstall everything from scratch (after backing up of course).
– G
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Dude, believe me I feel your pain, it’s happened to me too many times. i know this won’t help now, but for future problems I really suggest backing up your entire system with something like Acronis, which I use and recommend, that makes an exact copy of your boot drive at a time when it was still working. I keep copies of my system backups in various states, like when the operating system is first installed, and then after I’ve installed all the drivers and basic programs like Microsoft office, and then again after I’ve installed all of the big apps like the Adobe and Cinema 4D and Avid and so forth. That way you can always go back to a previous system state without having to totally start from zero. System restore works sometimes but not always, full system backups are bulletproof.
Erik Waluska
EAWmedia -
Just an update that after a complete format and fresh install of everything on my boot drive, the problems are gone.
The nearest I could figure was that it was something related to the QT.32 Server — this can even be an issue in the newer CC versions according to Adobe:
That said, no solutions they suggested worked, so a fresh format & install was my only option.
Thanks,
G.
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