Gary Oberbrunner
Forum Replies Created
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Hi Alex; just paint or import a mask clip with the area you’re interested in (or use a Sapphire effect or whatever you like), put that mask on another layer below the layer of interest, then in Rays select Mask Use: 1 Track Below. Rays will only come out of the areas where the mask layer is white. (You can switch it to use black if you like.)
Hope that helps;
— Gary
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One other thing: if you’re uncomfortable emailing us, please post a screenshot or QT of the fluid/melting artifact here so I can take a look.
— Gary
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Hi Robin; I’m not the management of this forum, but perhaps as VP of engineering at GenArts I can explain. I’m sorry you feel I’m not being helpful. We prefer if people email us with support problems like this: we can usually help them better that way because we can track them in our support system to make sure the issue is resolved correctly, put the affected projects into our regression test suites, see if other users are having similar issues, etc. I’m hoping this forum will be used to share experiences between users: tricks, ideas, images, suggestions, news, and interesting tidbits. Problems are of course welcome here too, but as I said if you email our support folks you’re certain to get a prompt resolution.
That said, if you’d prefer to post the information here, I’m happy with that. Please post a sample project that reproduces the problem and I’ll take a look at it, and others can try it as well. You (or anyone else with this problem) might as well email me the logfile anyway so I can see if there’s something in your system configuration that’s different from people who are having success. This forum, so far, is the only place where I’ve heard of this type of problem, so I’m not sure what to make of it. We haven’t seen the problem ourselves, and I’d like to get a handle on it.
— Gary
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Hi Jezz; let’s see if we can get this figured out. Please send the Sapphire log file from /Applications/GenArtsSapphireAE/config/s_log.text to support@genarts.com and explain the problems you’re having, and we’ll see if we can help get you going.
— Gary
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Hi Michael. I’d recommend using the FxPlug ones in FCP and Motion, and the AE ones in AE. Your Sapphire license will work with both software versions as long as they’re used on the same machine. Just download and install both of them, then install your serial number, and they’ll both work fine.
— Gary
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Hi, Mark.
Our records show that St. Louis Community College purchased a license
for Sapphire v2 back in August 2008 which you should have received at
that time. Version 3 was not released until December 2008.Please feel free to contact us directly about this. Not sure what
happened last time but someone here should normally reply right away to
any questions you have. If you don’t hear from us, please give us a
call at 617 492-2888.— Gary
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Hi Jezz; I believe we spoke on the phone yesterday. I’m afraid I didn’t get the log file you sent; please feel free to resend it and we’ll take a look and make sure everything’s OK on your system. I recommend using the FxPlug (native FCP) version on Final Cut, as you get a smoother experience. The same Sapphire license will work for both versions. You can download it from https://www.genarts.com/download-sapphire-fxplug.html.
— Gary
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Hi, Robin. Sorry to hear you seem to be having trouble with Sapphire. Please send the Sapphire log file from /Applications/GenArtsSapphireAE/config/s_log.text to support@genarts.com and explain the problems you’re having, and we’ll see if we can help get you going. If you can send a screen shot of your problem #2 (the fluid/melting one) it may help us diagnose the issue.
— Gary
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Hi Scott; we’d be happy to help you out. Please email us at support@genarts.com and include your details (name and company name, what version of Sapphire you’re using and on what host product) and tell us more about the issue you’re experiencing and we’ll help you out.
— Gary Oberbrunner (garyo@genarts.com)
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Hi, Roy. You’re probably using the AVX2 version of Sapphire and were using the AVX1 version before. Sapphire v2 includes both AVX1 (old-style) and AVX2 (new-style) plug-ins in the installer; the AVX1 ones you need to click a button to install. AVX2 plug-ins have a keyframe graph area on the right side of the editor, AVX1 ones don’t. You can install the AVX1 plug-ins and use them if you’re more comfortable with them, or you can try the new AVX2 ones which give you a lot more flexibility and power; your choice. There’s more info in the Sapphire user’s guide on your machine or on our web site.
— Gary Oberbrunner