Forum Replies Created

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  • Gary Oberbrunner

    June 6, 2008 at 2:36 pm in reply to: Sapphire V1 install

    [Steve Archbold] “Will the plugins work with FCP?”

    Yes, they should. That’s what you were using before, presumably, so there should be no difference.

    [Steve Archbold] “Also, the license we have is for AE & FCP, will this still work for both platforms?”

    Yes; again you’re not changing the license nor the software version, just moving to a new machine, so things should continue working as they did before.

    — Gary

  • Gary Oberbrunner

    June 6, 2008 at 1:46 pm in reply to: Sapphire V1 install

    Hi, Steve. If you have only a v1 license, you will have to use the AE version of Sapphire, not the FxPlug (native FCP) version. There’s a link to the old 1.10 Mac AE installer here: https://www.genarts.com/download-sapphire-ae-mac.html about halfway down the page.

    Hope that helps;

    — Gary

  • Gary Oberbrunner

    May 27, 2008 at 2:07 pm in reply to: Edge rays boundaries on text with Sapphire 2

    Hi, Brian. Try upgrading to 2.041 (just released) which includes a fix for this problem. Let us know at support@genarts.com if it doesn’t fix your issue.

    — Gary

  • Gary Oberbrunner

    April 23, 2008 at 1:58 pm in reply to: Problems with Sapphire Plugins/Effects

    Hi Mohammed; that shouldn’t be happening. Please email support@genarts.com with your company name and include the Sapphire log file. On Windows it’s in c:\Program Files\GenArts Sapphire (AE,AVX,etc.)\s_log.text, and on Mac it’s in /Applications/GenArtsSapphire(AE,AVX,etc.)/config/s_log.text. We should be able to help you out with that.

    — Gary

  • Gary Oberbrunner

    April 7, 2008 at 12:34 pm in reply to: download 2nd free trial

    Hi, Rob. Please email sales@genarts.com to discuss it with us.

    — Gary Oberbrunner

  • Gary Oberbrunner

    March 28, 2008 at 4:45 pm in reply to: Sapphire 2007 reel how to?

    Hi, Reuben. I won’t be able to answer for sure because all of these clips are from customers so we don’t get all the details.

    To make a character split in two you’ll have to shoot both versions and roto one character out, then fade them in at the right time. Maybe a little morphing in the fade to make them match up while they’re splitting. In the shot with the blonde in the black dress who pulls her head off and splits in three, I think there’s some S_Distort in there and maybe S_TimeDisplace.

    In the street scene where the two guys walk through each other, probably one or both are shot on greenscreen, then BlurMotion and Distort and some Glow applied to the characters’ collision points (with some cool masking — maybe using S_Clouds), then comp over the bg.

    Don’t forget a lot of Sapphire plug-ins get used in ways that aren’t obvious: Matte Ops, Edge Flash, various color corrections and grain tools and so on get used a lot but you can’t easily point to them in the final comp.

    And I love the before/after kinds of shots too; we use those when we can get them.

    — Gary

  • Gary Oberbrunner

    March 28, 2008 at 1:14 pm in reply to: Sapphire 2007 reel how to?

    Hi Reuben; there’s a lot of stuff on our reel! What effects in particular are you interested in?

    — Gary

  • Gary Oberbrunner

    March 28, 2008 at 1:13 pm in reply to: FX plug renders slower than AE plug in FCP

    Hi, Justin. Please email support@genarts.com and we’ll try to figure out what’s happening. The FxPlug version should not be slower than the AE version on FCP. Let us know what resolution you’re working at, codecs, field settings, and what version of Motion you’re using.

    — Gary Oberbrunner

  • Gary Oberbrunner

    January 21, 2008 at 1:47 pm in reply to: artifiacts left when rendering effects

    Hi Ryan; please email support@genarts.com and we’ll try to help you out with the Sapphire-related issue. The more specific you can be (what resolution, codec, what tracks where in the comp etc.) the better we’ll be able to help.

    — Gary

  • Gary Oberbrunner

    January 11, 2008 at 2:14 pm in reply to: Red Screen

    Hi Scydow; please email support@genarts.com and we’ll try to figure out what’s up and help you out. Let us know which Sapphire version you’re using and with what host application.

    — Gary

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