If you have previous emails or transactions with Red Giant it’s easy to get that fixed.
We do it all the time at my day job. Just contact them.
Just be glad your not dealing with Avid/Pro Tools DAW plugins 😛
The worse experience.
My fave is aescripts and their licensing tool.
As far as just moving a folder, I’ve never had that luck.
Updating the OS on an older system… now that works.