[Edward Wu]

Hi Roger,

If you hold down the “Option/Alt + Shift” key while scaling the circle, it will keep the circle in the same position while scaling the circle down to size.

Best,
Edward

[Edward Wu]

Thanks for the update Roger. I’m glad to hear that everything is working properly for you now.

Best,
Edward

[Edward Wu]

Hi Brent,

Right. Our objects export with the map being applied on it. This is because many 3D programs use different mapping techniques, so that’s why the map is not saved when it is exported. If you need to get the image that is being used, you can use the “File > Collect Files” command and it will save all the image maps that are being used in the project.

Best,
Edward

[Edward Wu]

Hi Douglas,

If possible, please send the project file to me so I can take a look and see what is happening with the project.

To turn off rendering when you open the project file, enable the “Caps Lock” key and it will skip the render when the project is opened up.

In regards to your question about Ambient Occlusion, it’s correct that any time you use Ambient Occlusion or anything that requires Ray Tracing, it will slow down your rendering time. To speed up the preview, you can decrease the amount of Rays that are being used and it will speed up your preview times dramatically.

Best,
Edward

[Edward Wu]

Hi Douglas,

You should have received your authorization code at around 9:00 AM yesterday. If you still did not receive the e-mail, please let us know and we will re-send the code to you. We apologize for the delay.

As for the Grid Shader, you can find it in the Material Editor Panel. First click the “+” button to expand the shader controls. Then, in the “Color” drop-down menu, select “Grid” and this will open up the new Grid Shader window.

Hope this helps.

Best,
Edward

[Edward Wu]

Hi Carl,

I was going to let you know of the release, but it looks like you were one step quicker. Be sure to check out the new animation presets. We’re really proud of the way they came out and it’s going to create animations like you’ve never seen before. Have fun!

Best,
Edward

[Edward Wu]

Hi Tom,

Just wanted to let you know that ProAnimator 6 is now available!

Thanks for your patience. We know you’ll have a lot of fun with the new animation presets. They’re very very neat and let you set up animation like you’ve never seen before!

Best,
Edward

[Edward Wu]

Thanks for the information. We’ll keep an eye out for that!

Best,
Edward

[Edward Wu]

Hi Nico,

Thanks for the update. I’m glad to hear that the After Effects update solved the issue you’re running into. We haven’t had the ram preview or Comp Camera issue you’re running into with our computers running After Effects CS6 Version 11.0.0.378.

Just out of curiosity, which version of After Effects were you running prior to the update?

Thanks for the information.

Best,
Edward

[Edward Wu]

Hi Roger,

The key is to make the Sphere really big. You can go into the Object Controls panel and increase the size of the 3D Primitive. Then it will be easy to have the camera go into the 3D Primitive (Sphere).

If you’re still experiencing crashes, please send the project file to me at ed@zaxwerks.com. If possible, please also send a crash report and steps to reproduce the crash. This way we can reproduce and fix any of the issues that you are running into.

Best,
Edward