[Dougal Matthews]

hi Matt

for sidecar files to work correctly CatDV expects to import the files at the same time so you need to have

mymov.mov and mymov.xml in a folder together BEFORE you can import them

you cant bring in the sidecar xml at a later date and expect catdv to populate metadata from it to an existing media asset the worker behaves i nthe same way the xml needs to be present with the media file and have the same file name before import

if this is still not working for you please can you raise a support ticket with support@squarebox.com so we can look in to this for you further

if you could summarize the steps you take with screenshots of the steps any error messages and send this to us along with the catdv logs we will take a look and see if we can help you get this working

to export logs see https://www.squarebox.com/exporting-logs-to-support/

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

can you raise this as a support ticket please with the information as requested and we can help you further with this through the support team

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi Carla

we don’t have a problem importing fcpx sequences into catdv so please can you raise a support ticket with support@squarebox.com so we can look in to this for you further

please can you restart catdv and then try to import a sequence ,if you could summarize the steps you take with screenshots of the steps any error messages and send this to us along with the catdv logs we will take a look and see if we can help you get this working

to export logs see https://www.squarebox.com/exporting-logs-to-support/

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi Matt

have you got the other import options like import non media files and recursively search sub directories etc turned on as in my screenshot in the previous post ?

cheers dougal

Improvise Adapt and Overcome

[Dougal Matthews]

have you got look for metadata in xml files turned on in your import preferences
see image below

Improvise Adapt and Overcome

[Dougal Matthews]

hi Matt

i’ve tested your xml and it works fine for me

have you set up a user field 58 in preferences by default only the first 10 or so are created above that you need to manually add them in in the user columns section of the preferences

thanks dougal

Improvise Adapt and Overcome

[Dougal Matthews]

there are also lots of videos on youtube showing catdv’s features with how to’s etc

https://www.youtube.com/results?search_query=catdv+&sm=3

cheers dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi Valerie

there’s lots of useful stuff on our website https://www.squarebox.com

the tutorials section useful to give you an idea of what can be achieved with catdv and how to do lots of things.

they’re by no means exhaustive but cover most of the main features https://www.squarebox.com/catdv-tutorials/

there are other FAQ’s here https://www.squarebox.com/support/troubleshooting/ which give you useful info and the manual for pro standard is on line here

https://www.squarebox.com/catdv-clients-pro-standard/

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi shane

there’s lots of useful stuff on our website https://www.squarebox.com

locations of log files are indicated here https://www.squarebox.com/location-of-log-files/ and there are other FAQ’s here https://www.squarebox.com/support/troubleshooting/

if your evaluating catdv you may find the tutorials section useful to give you an idea of what can be achieved with catdv and how to do lots of things.

they’re by no means exhaustive but cover most of the main features https://www.squarebox.com/catdv-tutorials/

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

unfortunately given the variety of different workflows and the many parts of the catdv tool set i don’t think there can be a single “right” way of doing things.

certainly organizing catalogs by projects fits with the way people think so it tends to be intuitive and as all searches can be across all catalogs you can use keyword searches to create collections of media or open catalogs to browse or filter the clips.

In order to keep things responsive and manageable we recommend that a catalog should have no more than 3-5000 items inside, although some people get away with having far larger collections at some point performance will become compromised.

cheers Dougal

Improvise Adapt and Overcome