[Dougal Matthews]

hi Jeff

Please can you send an email to support at sqaurebox.com so we can raise this as a support ticket

please can you include a description of the problem the version of the software you are using and having restarted the worker run your problem worker action on a couple of files and export the logs see here for guidance on this

https://www.squarebox.com/exporting-logs-to-support/

Thankyou Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

Hi Jeff

we will be introducing CatDv 11 at NAB so if you’re attending the show please drop by the stand ( SL5025 ) and talk with the guys to learn more.

All i can say at this point is that to support AVCHD we will be able to play back .mts files

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi Jeff

you need to use the following syntax

cmd /c “mkdir C:\Users\MYPC\Desktop\MY_FOLDER”

where the mkdir and the path to make the folder are in ” ” quotes

that should get the mkdir command working for you

to export logs:

click the view logs button and the export option is at the top on the right side of the menu bar

then please mail the logs to support@squarebox.com along with a description of the problem and a link to this thread

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi all

there’s a tutorial on our website outlining how to do this please see

https://www.squarebox.com/writing-metadata-to-media-files/

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

Hi Jan

The best tweak you can do to improve your Db performance is to put the Db on an SSD

As they can support multiple simultaneous read /write operations Db throughput is orders of magnitude faster than using spinning disks

( this is actually slowed down even further with most raid configs so multiple spinning disks = worse performance)

Bryson is spot on advising against customisation we very rarely need to change any mysql settings from the installed defaults and this only really happens for our larger users who have very large Db’s or specific custom CatDV enhancements

so our advice is to replace the disk in your catdv server with an SSD and then use the old disk for time machine / backups to give yourself resilience and peace of mind.

Also make sure you back up your Db regularly and enable housekeeping in the server control panel this will run every time you start the server and can also be run manually from the tools menu of the server control panel

Also see our guide to backing up catdv here https://www.squarebox.com/catdv-backups/ and keep an eye on the resiliance and houskeeping section of our tutorials pages for our guides on scripting and automating backups on pc /mac which will be published in the next week or so

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi Scott

we are not currently able to support “option licensing” through the license server feature of the CatDV server control panel all options must be applied locally to an individual client using the additional license function of the licensing tool.

I have escalated this to the developers as a Feature Request for consideration for possible inclusion in future releases

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi

to burn in timecode one just needs to tick the “add timecode track” box see red box in screenshot below

the fixed text in the burn in text selection is for you to add additional metadata in the screenshot below
In this instance i’ve already added clip name ( green box ) and am appending aspect ratio ( yellow box) so i’ll get an overlay with something like “My Clip Name 16:9” burnt in as well as the timecode

You can add in quite a lot of info limited mainly by the amount of screen space you have

you can also add a watermark by choosing a graphic such as a company logo or “internal use only”

Improvise Adapt and Overcome

[Dougal Matthews]

no problem

I’ve added this as a tutorial on our website its worth keeping an eye on the tutorials pages here

https://www.squarebox.com/catdv-tutorials/

were constantly adding new guides tips and tricks

thank you dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi Mark

we don’t support drag and drop with Adobe Premiere as we need to use some Adobe tools to send the information form catdv to premiere

there are a few steps to get this working

firstly in the catdv preferences under the export section you need to tell catdv which flavor of premiere your working with ( cs6 /cc ) as in the following screenshot

to actually send files to premiere click on a file or shift select a group of files and then right click and select export as and then send to premiere cc ( this will show the option you chose in the set above so if you’ve selected CS6 it will say “send to premiere CS6” )as in the following screenshot

the first time you try this you will be prompted to find the location of the “Adobe extendscript toolkit.app ( or .exe on windows) as in the following screenshot

this can be found

 In Windows: {Program Files}\Adobe\Adobe Utilities – CC\ExtendScript Toolkit
Cc.exe
 In Mac OS: In /Applications/Utilities/Adobe Utilities – CC/ExtendScript Toolkit
CC.app,

once you’ve done this Catdv will send the selected items to premiere

next time you use export as >> send to premiere it will just work

i hope this helps you get send to premiere working

thank you Dougal

Improvise Adapt and Overcome

[Dougal Matthews]

hi John

i’ll put this forward as a feature request for consideration for inclusion in future builds

thank you dougal

Improvise Adapt and Overcome