[David Tunnell]

I did that and still got some lag. I am beginning to suspect that it is a combunation of factors. One being that I am using an external USB drive. It is USB 2.0.

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

Purchased mine on April 27th, got the email on May 15th.

Once I got the email, the link didn’t work properly. This resulted in 5 chats and two phone calls with Adobe Customer service.

On two of the Chats, after going round and round in a conversation where they kept asking the same questions over and over the reps just closed the chat, then I got an email that the problem was considered solved.

On the phone calls, the first one ended with the rep saying she was bumping my problem up to another support level and I would get an email within two days, that case is still sitting open on my account “pending Adobe response.”

On the second call, the first guy listened and said thet I had a faulty link and then abruptly transferred me to a woman and I could not hear her, she was very soft spoken. After explaining that I could not hear her, she hung up. A few minutes later, I get an email that the case was considered solved.

It was then that I was so angry I was preparing to request a refund, then I tried the link on another machine with a browser I had not tried and was able to get to the “choose your store” area and by some miracle completed the transaction.

But, I certainly hope I never have to interact with Adobe support again. It was terrible! I don’t understand why they couldn’t have simply sent a coupon code in each email that you paste in the coupon field on the order page.

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

No, as I said, I am a newbie and I didn’t know you could do that? Is that like After Effects where the image quality gets reduced quite a lot?

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

That is FRIGGIN amazing! If you just bought post release you would have it already. I just got my survey from Customer support and I slammed them.

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

Success!

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

Or can anyone tell us where the Fractal Noise pre-sets are in an old version? Then we could copy to CS6? It seems they are treated differently.

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

This was the first time I went through this, but it was not fun and I was stunned that it was this screwed up.

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

AMAZING!!! Geez.

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

Blows my mind how bad their customer service is. BUT, it seems they are overwhelmed with this very issue. My callback time was 5 1/2 hours.

Long ime since I have been this angry.

Thanks,

David Tunnell
TunnellVision Productions

[David Tunnell]

I had the same problem with the link

“a page stating the code was invalid.”

Try clearing your browser cache and the try the link again, if you get to the page that asks you to choose your country and store, then choose the first option, then click upgrade from for your product. When I did that I got the upgrade with the $0.00 total.

The D$%^ed discount code is hard coded in the link.

Dave

Thanks,

David Tunnell
TunnellVision Productions