Thankyou David and Bill for your comments.
I’m in discussions with the manufacturer seeking compensation for the situation. I am eager to relate much about the situation. Apoplectic in fact. I don’t want to say much ’till there’s a distinct outcome but I’d appreciate any advice that will help me obtain satisfaction. I’d like to have a happy ending to relate. (Don’t be too disappointed if the drama doesn’t involve one of the biggest players but one of the up-and-comers.)
Yes, it seems crazy, but in the absence of a functioning NLE over the while I’ve had to occupy myself with other things and just play around at using the NLE in the meantime and attempt – sometimes intermittently – to obtain follow-through from the mf’r during long stretches while the ball was in their court. It’s gradually gotten more and more urgent – as I’ve developed projects – for it to get to the level of basic performance they constantly assured me was possible.
The machine had been assembled by my computer vendor to precise manufacturer’s specifications initially; and refurbished recently in an effort to troubleshoot, and multiple software and hardware reinstallations conducted and/or vetted remotely by the manufacturer.
I’ve had nothing to do with the latest install technically- clearly I haven’t administered the entire process correctly or I’d have something that works. I suppose I haven’t known how to properly research reliability and succesfully insist on results, and trusted aparrently spurious advice. (Albeit from the Mf’r.)
I believe Mf’r specifications and testing were faulty for this particular configuration. I know for certain that their initial installation instructions were faulty because they revised them after the fact (would have been great to hear from them about that at that time but I had to provoke it with problem reports)
I don’t know that the VAR acronym stands for, but if it’s for someone who makes sure my NLE works, I could use one of those.
Clearly I fell down on getting connected with a local user group. Next time. What I also seek is advice on holding a manufacturer and perhaps vendor to account.
Thankyou for your offers to point me toward immediate technical assistance. THis isn’t the forum for it. I continue to post all over the place- have for months – to try to get advice to get it to work. Of course the set-up has become less-than-current so its not a hot topic. (If it had ever worked properly I’d have upgraded it.) I have come to the conclusion that it never will work. It’s the ultimate lemon. As it is the deadline is Friday, and the newly re-built machine crashes every ten minutes without discernable pattern, I can’t – nor should I have to – afford another machine. It’s a mess; I’m hoping for redress and to learn for the future.