David Colantuoni
Forum Replies Created
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We have not test this, and probably won’t for a bit of time. There is nothing in this version of QuickTime that should cause a problem, but again we haven’t run this through SQA here at Media 100. Usually Apple will post an uninstaller for previous versions of QuickTime. You might want to have that handy in case you see a critical issue.
Dave
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Yes, we have E-6000’s refurbs in stock. Give us a call 800-922-3220.
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Thanks Floh. ToruWatanabe, contact me if you still need some help. Sorry I was off line yesterday and didn’t see your post.
Dave
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Hi,
It’s $195 for a day fir Technical Support. It gets a bit tricky from there if you need a repair, because we are in limited supply of Media 100 boards, we only offer repairs to platinum extended warranty customers. So, you would have to purchase this service.
I doubt your QuickTime update broke the board, that would be very unusual and I can’t recall a QuickTime update every breaking the flash rom on the hardware. We won’t support the latest QuickTime with Media 100i for a while. We’re still working on Testing the UB version of Media 100 for Intel and PPC, then we’ll work on the next version of Media 100.
Please understand that for almost 2 years BorisFX has tried to do everything possible to continue offering services to Media 100i and iFinish customers (and 844/X too), we have a fair amount of boards in stock to service our Media 100 customers with Platinum Services, but P6000’s have not been manufactured for 6 years and many of the parts are obsolete. We’ve also retained staff who are experts in Media 100 technical support. At some point this hardware will need to be replaced or systems will need to be upgraded. We’ve also tried to help customers upgrade for a fair price by offering Media 100 Producer to past customers at upgrade prices. Producer will take in all of your Media and documents and let you work. It outputs Media 100 media in real-time through the FireWire connector.
We’ll make our best reasonable effort to make sure your system can get back up and running.
Dave
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Hi,
Lots going on here and too many things that could cause this. We offer pay-per-day if you want to talk to tech support about this.
Dave
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Hi,
This board is most likely broken and in need of repair.Dave
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Lumpy? Is this the Lumpy that used to work at Media 100? Just wondering.
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Hi,
I’m currently testing the 2.33. It seems to work great. I’ve been able to playback compressed HD clips without an issue with a FW 800 drive and have seen no hiccups. SD clips and effects are playing back without issue. The more RAM the better your performance will be.
Dave
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Oh, and one more thing Jim. If you are staying with Media 100, post your DV device and we’ll see if we can make the timecode break problem better for a future release (if it can be reproduced). I’m assuming you either want us to stop digitizing and alert you of a break, or to just continue digitizing then alert you that a break occurred.
Dave
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Ajmetz, believe what you want, but I can tell you there are many,many users out there, most of whom know how to use the software and edit video and are not complaining. That’s why we have the try and buy, if there are issues, then do not buy the software. Simple enough. Think about it, if the software wasn’t, “Ready for prime time,” would we let you try it for free to 2 weeks?
Jim, hint on your mastering issue (try drop frame vs non-drop-that’s your issue – oh and not a bug). And if your batch capturing- choose the “Stop on timecode errors” checkbox.
Good luck on the other side.
Dave