I’m not sure what made you want to buy Heuris as it really did drop of the radar years ago, there are much MEPG technologies around theses days and you can get a universal format transcoder with every format AND much better MPEG for that sort of money.
Hopefully you paid by credit card and can take the refund of your purchase up with them as my honest advise is to get a refund.
Try calling them – google gave me this number – (314) 534-1514 – based in the US of A
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Sent from my iPad Nano.