[Craig Wall]

Dave,

Sounds great. Iowa is good country!

Cheers,
Craig Wall
Ice Cave Technology

Life is full of funny particles.

[Craig Wall]

Dave I see an otherwise fine company that thought they could cut some ethical corners and get away with it.

As you have noted, If we as consumers don’t shout loud enough than other companies increasingly cut corners too in handling their affairs.

I have no doubt that the software upgrade to 64 bit has been more involved than some initially expected. These costs might have hastened rushing a-not-ready upgrade out the door.

But it’s still wrong. Boris could have easily made the issue clear in their pre-order solicitation and on their web site. They chose not to do so.

The upgrade is nearly $300…and merits full disclosure about major feature omissions.

Matt is a support person and he probably had nothing to do with Boris’ handling of the matter.

Life is full of funny particles.

[Craig Wall]

Your advertising is/was blatantly misleading…

And a post-purchase .pdf is irrelevant.

When should I expect the balance of the plugins to be completed?

Life is full of funny particles.

[Craig Wall]

Dean, thanks for your reply.

I have been/am contacting them as well.

Life is full of funny particles.

[Craig Wall]

To clarify my last post…

-I already know I am going to need to pay for updated 3rd party plugins for 64 bit
-My question is…don’t some plugin vendors tie their license to your AE serial number? Does that impact somebody like me who technically didn’t upgrade their AE license, but was cornered into purchasing a new copy?

Life is full of funny particles.

[Craig Wall]

Upgrade question here….I fear may be in a real Adobe customer conundrum.

I was very disappointed to hear today that if I upgraded to the Master Suite that I would not receive any credit for my After Effects CS4. Zero. Nada.

Specifically I was offered: be credited for your Design Suite Premium OR your AECS4. Not both, though I own both.

I thought that was very unfair, but I went ahead and spent the $1,295. I wanted the Premiere-AE-dynamic link feature very badly, and the full suite.

But I didn’t think through one potentially MASSIVE issue. I have about $3,000 worth of plugins and they are tied to my other After Effects CS4 license.

Besides weep and curse what do you suggest I do? I am unsure all the plugin vendors are going to let me migrate to a completely different AE license.

Life is full of funny particles.

[Craig Wall]

I have never seen that error until today—–and I can’t seem to do *anything* to make it go away.

Life is full of funny particles.

[Craig Wall]

This is outstanding! What a huge productivity booster!

Where can I download it to try it out?

Life is full of funny particles.

[Craig Wall]

Problem solved. At least for me.

Jerry apologized and e-mailed me the preset.

Life is full of funny particles.

[Craig Wall]

Carl,

Yes.

A solo shop is a tough thing, and so many things can interfere. I know of one European designer (that does amazing 3d terrain software) who had a serious car accident and people were all put out because he hadn’t responded on his website.

At the same time I saw that people had posted similar installation problems going back two months ago. I don’t even see why a product like a training video or a preset needs an installer.

I feel when you take somebody’s money you have an obligation to make sure the product 1) gets to the client and 2) at least works.

I have little doubt it’s a fine little tool he created–but I bought it for a project I need NOW.

Life is full of funny particles.