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Forums Adobe After Effects Maltaanon – problems anyone?

  • Maltaanon – problems anyone?

     Craig Wall updated 12 years ago 3 Members · 5 Posts
  • Craig Wall

    February 23, 2009 at 9:22 am

    I know this is a community that looks out for one another…and can solve problems we may share.

    Last week I purchased a product called Screenfiy from Maltaanon. It basically is a preset, and I laid down $14 bucks for it.

    I expected to download a little .ffx file – but what I got was a file that required download of his own Adobe Air installer. Well the installer just returned an error code on my Mac.

    So I e-mail him. No response.

    I look at his support thread and there is a long-line of people who cannot install the product–going back to late last year. And the thread contains no helpful replies. No resolution. Those who have this problem are just hosed.

    I am puzzled because I thought Maltaanon was a reliable fixture in the community but this is not good.

    Well I write this for the following reasons.
    1. As a warning about product support if you purchase his products
    2. As an appeal to Jerry (Maltaanon) – kill the dang/silly installer and send your customers the (20 kilobyte) preset they bought!
    3. As a shout out to others who have suffered the same fate.

    Life is full of funny particles.

  • Chris Buttacoli

    February 23, 2009 at 4:29 pm

    I will be interested to see if he responds here. I hope so.

  • Carl Larsen

    February 23, 2009 at 7:48 pm

    Hey Guys –

    From one content provider to another, I’d say give the guy a chance to respond and extend him a little grace. I’m not here to defend anyone, but as a guy who runs a small shop himself I know the pressures of trying to be the sales, marketing, and PR teams while trying to run a production studio.

    Carl Larsen

    TelescopeMediaGroup.net

  • Craig Wall

    February 23, 2009 at 10:28 pm

    Carl,

    Yes.

    A solo shop is a tough thing, and so many things can interfere. I know of one European designer (that does amazing 3d terrain software) who had a serious car accident and people were all put out because he hadn’t responded on his website.

    At the same time I saw that people had posted similar installation problems going back two months ago. I don’t even see why a product like a training video or a preset needs an installer.

    I feel when you take somebody’s money you have an obligation to make sure the product 1) gets to the client and 2) at least works.

    I have little doubt it’s a fine little tool he created–but I bought it for a project I need NOW.

    Life is full of funny particles.

  • Craig Wall

    February 23, 2009 at 10:40 pm

    Problem solved. At least for me.

    Jerry apologized and e-mailed me the preset.

    Life is full of funny particles.

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