[Noah Kadner] “”This is in addition to a report I submitted on X date,” it will be connected.”
I can’t help but see that as inefficient given the number of reports they’re dealing with. I personally can’t remember the dates I’ve submitted issues.
It’s not that I think a case number should obligate them to personal communications (case numbers can be automated and don’t imply personal follow up) but simply for my own record so I can include the case number if I have something to add at a future point.
The same would help with feature requests because, as months go by, I can’t differentiate between requests I’ve sent in and those I haven’t yet.
The result is that, cumulatively, Apple may well be hearing the same request numerous times from the same people.