[Chris Pearse]

I notice you’re actually running Windows. Where Macs use Quicktime, the Windows version of FMLE uses DirectShow, which too is not something the ATEM Television Studio supports.

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Richard,

I am sorry to hear that you are not so pleased with the H.264 portion of the ATEM Television Studio. We are always interested to hear customer feedback so that we may improve our products. Perhaps you could expand on what you would like to see from the H.264 encoding so that this information can be passed onto the product manager. I would of course also encourage you to talk to our representatives at NAB next week about any problems or feature requests you may have for any of our products.

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Alex,

I’m afraid that it’s not possible to use the ATEM Television Studio with Adobe Flash Media Live Encoder. I believe FMLE uses the Quicktime framework which is not something the ATEM Television Studio supports. The H.264 capture section of the switcher can only be accessed via an API, which is now available for developers wanting to create applications around the Television Studio. Whilst I don’t know of any software on Mac at this time, I know there’s already software available for Windows as mentioned somewhere else.

It’s certainly possible to take the HDMI output from the ATEM into a capture card such as the Intensity Shuttle to achieve what you are looking to do. And as previously mentioned the audio will indeed be embedded. Different setups can introduce different delays however, and it would be hard to say whether inputting directly into the Intensity Shuttle would cause a delay or not in this case.

I hope that this clears a couple of things up. If you should need any further help, please do feel free to contact your regional support office using the numbers on the following page

https://www.blackmagic-design.com/company/

or using the support request form on the ATEM pages of the support section

https://www.blackmagic-design.com/support

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Marc,

There are newer drivers available. These can be found through the support pages on the website. You can find these here

https://www.blackmagic-design.com/support/

You will just need to select your operating system and product from the dropdown boxes. You should then have a link for the current 9.2 driver, and to the driver archive.

However I couldn’t say whether these would necessarily solve the problems you are seeing. The driver version you currently have was the last to officially support FCP6.

You can of course also call your regional support office using the numbers on the following page

https://www.blackmagic-design.com/company/

Or you can send a support request using the support form using from the support pages.

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Darren,

The most common reason I find that DSLRs will not work is a settings mismatch. Whilst DSLRs often record in 1080p24, the HDMI output is typically not the same format. It is more often than not outputting 1080i59.94. Please make sure that you have set the capture format to match the output of the camera. In Media Express this is under Edit->Preferences->Project Video Format (Windows) or Media Express->Preferences->Project Video Format (Mac).

But if you still have problems I would suggest contacting your regional support office. You can find their numbers on the following page

https://www.blackmagic-design.com/company/

Or you can send a support request from the product’s support page

https://www.blackmagic-design.com/support/

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Mike,

The first thing I would suggest checking is whether the HDMI output of the computer is HDCP protected. If it is, I’m afraid it’s likely it would not output to a capture device like the Intensity Extreme. There’s generally information about this in the computer or graphics card’s specifications, or manual. I believe some graphics adapters will also display the HDCP status in their control panels.

Otherwise, you will want to make sure the computer’s output resolution and refresh rate matches exactly the capture format selected in Media Express or FCP. So for 720p50, you will want to set the computer’s display resolution to 1280×720 @ 50Hz on the output going to the Intensity Extreme. If you’re using a Windows PC, you will probably want to use the Advanced settings from the Display section of Control Panel. Under the ‘Adapter’ tab you should find a button labeled ‘list all modes’. This will help select the right format.

If you’re still having trouble I would suggest calling your regional support team using the numbers on the following page

https://www.blackmagic-design.com/company/

Or by sending a support request via the Intensity Extreme’s support page on the website

https://www.blackmagic-design.com/support/

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Grant,

The functions, and supported formats of the OpenGear and Mini Converter UpDownCross are effectively the same. Indeed if you are inputting 1080p60 you would get 720p60 out from the converter. 1080p59.94 would output 720p59.94. But it’s not possible to perform a conversion from 1080i to 1080p, or vice versa I’m afraid.

I think the difference in the specifications on the website is something that we will need to look into. The Mini Converter UpDownCross definitely supports more input formats than those listed. I’ll see that the relevant person is informed.

If you contact your regional support office, I think they should be able to supply you with a conversion matrix for the UpDownCross. You can find the support numbers on the following page

https://www.blackmagic-design.com/company/

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Jesse,

With HDMI I find that it doesn’t matter if the DVD was created yourself, HDCP is typically always on.

The only other way I can think of it working is using analog video, which of course doesn’t have HDCP. Component video will give you the best quality if your video source has component video output.

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Jesse,

I’m afraid that it would not be possible to capture over HDMI from a DVD or Blu-Ray player. These kinds of devices will have HDCP protection on their HDMI outputs, which means that they will not output to a capture device such as the Intensity Pro. Only to devices such as TVs or AV receivers. HDCP is more often than not always enabled, disregarding copy protection, or lack thereof, on the media.

Chris Pearse
Technical Support Consultant
Blackmagic Design

[Chris Pearse]

Hi Adrian,

If the Apple display is the one I’m thinking of, the HDMI output from the Intensity Extreme is not going to work with this.

Whilst there is some cross compatibility between DVI and HDMI, it’s not universal. The Intensity Extreme is always going to output in broadcast standard video formats (1080i, 720p etc.), and in a YUV colourspace. The Apple Cinema Display, as with most DVI monitors, is expecting an RGB colourspace, and a computer standard video resolution, such as it’s native resolution, which should be 1920×1200.

Ideally you would want a monitor with an HDMI input. In my experience DVI rarely accepts the kind of signal the Intensity Extreme outputs. I’m afraid I don’t have any suggestions myself, but I’m sure there are plenty of great monitors out there that would be suitable.

Chris Pearse
Technical Support Consultant
Blackmagic Design