[Callum Mclay]

Hi Esteban

Do you have a PCI version of the Decklink Extreme?

If you are installing this in a 64 bit system, i imagine you are using more than 3.5GB of RAM. (the maximum amount for 32 bit systems).

The older PCI Decklink cards were never designed for 64 bit systems, and therefore will not run in a system where there is more than 3.5GB of RAM. The Decklink Extreme card should run in a 64 bit environment, however you will be limited by the system memory.

If you are looking to upgrade your Decklink card, you may wish to consider our exciting new range of Decklink cards, such as the Decklink Studio and the new Decklink HD Extreme:

https://www.blackmagic-design.com/products/decklinkstudio/

https://www.blackmagic-design.com/products/decklinkhdextreme/

All our current capture cards use PCI express technology, and are able to work in true 32 and 64 bit environments.

Callum McLay
Technical Support Manager
Blackmagic Design EMEA

[Callum Mclay]

Hi Gerardo

From when your system worked to when it suddenly stopped working, did anything change in your system setup, workflow or configuration?

ie did you update any drivers, Windows updates, changed source etc?

At this stage, it may be best to contact the dedicated Blackamgic support office for your region, as it may be your card will need to be inspected to check it is functioning correctly. Where about are you based?

https://www.blackmagic-design.com/support/contact/

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

Hi Achilleas

I believe we may have already corresponded via email?

The playback settings are not currently accessible, however we fully intend to add these controls in a future release of the Blackmagic driver.

Regards,

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

Hi Hans

I would recommend you contact me at the EMEA support office, as it may be that you need a repair/replacement on your HDLink.

support-emea@blackmagic-design.com

If you please provide the above details, as well as the serial number of your HDLink unit and what video standards you are using with the HDLink (PAL, HD1080i50 etc), this will greatly assist the support team in identifying and solving your problem.

I hope to hear from you soon.

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

Hi Gerardo

Have you tried connecting the HDMI cable from your XBOX to your TV? Can you confirm that the audio is definitely being output over HDMI?

Also, can you please check you capture settings in Blackmagic System Preferences/Control panel and make sure the input selection is set to:

“HDMI Video & HDMI Audio.”

How are you monitoring audio from your captured file? Do you have analogue speakers attached?

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

Hi Aaron

You can already use XDCam with a Decklink card, we just don’t have a preset for this at the moment. Because Premiere Pro CS3.2 can natively read MXF files and the XdCam format, you can import your XDCam footage onto a Blackmagic timeline, and you should be able to get real time playback.

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

Hi David

If you got to Apple>>System Preferences>>About this Mac, and then click on the more button, you will get the System Profile Utility open.

From here you can save your system profile as an .XML file so it can be sent to the support office.

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

Hi All

At the moment, these seem to be the only reports of this type of problem with the 6.8.3 driver. I need to confirm from each of you exactly what problems you are seeing.

At the moment the problems discussed are:

Decklink 6.8.3 driver does not install the hardware (greyed out system preffs) and Blackmagic Applications

Mac will not start with Decklink 6.8.3 and hardware installed.

(David Cheok) Intermittent flashing on HDMI output on startup.

What I’d like to do is get a copy of your system profiles and Decklink serial numbers, and please send them over to:

support-emea@blackmagic-design.com

If you could also include a description of the exact problems you are seeing that would really help. From this I can look into this further and see if there is a common cause/solution.

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

Hi Karl

The supported input resolutions for the broadcast converter, and the rest of the mini converter range can be found on the tech specs page of our online product catalogue here:

https://www.blackmagic-design.com/products/miniconverters/techspecs/

You can also check the format support of any of our other products from the relevant product page.

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA

[Callum Mclay]

HI Luke

With the Blackmagic Deck Control application, as soon as you remove focus from the playback window you will lose video playout. As our card has two different modes (capture and playback), this focus is important, as obviously by clicking on the capture window, you swap the card from playback mode into capture and visa versa.

Deck control is a very simple application for capture playback and is not designed to handle background video playout.

As far as I know i am afraid there are no settings to change this with Deck Control, however you may be able to achieve this background playback with a third party application.

Callum McLay
Technical Support Consultant
Blackmagic Design EMEA