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Forums Business & Career Building Stay away from the service called HIGHTAIL.

  • Stay away from the service called HIGHTAIL.

  • Ned Miller

    April 25, 2016 at 11:44 pm

    There was a great company called Yousendit but it was bought out and became Hightail. Although they claim it’s the same people, my experience is that it got run into the ground, so I am going back to Dropbox.

    Specifically, over the last few months I would send a file to a client, assume they got the notice, but Hightail’s notification system was down. There is no way to know this UNTIL YOUR CLIENT COMPLAINS and when I finally got through to tech support, after many tries, I was told that it is a recurring issue with an outside provider and they are “working” on getting a new one. This has called embarrassment with some clients who needed their videos right away and I kept telling them I sent it, check their spam folder, etc.

    When I asked the Hightail customer support kid why they don’t notify the customers sending files that there is a delay, the kid had the gall to tell me I should check their website to see the status. Really? All the services I use each day I should look to see if everything is functioning properly?

    So, beware your clients are often not being notified promptly that you made your deadline. One incident it took DAYS. You only hear about it from an irritated client who needed their video right away.

    Ned Miller
    Chicago Videographer
    http://www.nedmiller.com

  • walter biscardi

    April 26, 2016 at 12:23 am

    I always had problems even when it was YouSendIt.

    Been using ScreenLight for client review and some large file transfers.

    Use WeTransfer Pro account for all other transfers.

    No problems with either service.

    Walter Biscardi, Jr.
    Editor, Colorist, Director, Writer, Consultant, Author, Chef.
    HD Post and Production
    Biscardi Creative Media

    Craft and Career Advice & Training from real Working Creative Professionals

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  • Ned Miller

    April 26, 2016 at 12:25 am

    Hi Walter. May I ask why you don’t just use Dropbox? Or is it better to have a separate service that just transfers? Thanks

    Ned Miller
    Chicago Videographer
    http://www.nedmiller.com

  • Tim Wilson

    April 26, 2016 at 1:08 am

    Dropbox has become the standard for pretty much everyone we deal with too, from the smallest PR shops to companies in the Top 20 of the Fortune 500.

    Most of them aren’t even sending email attachments anymore, even though email clients can easily handle them these days. I get multiple Dropbox connections every day.

    Not that I’m pimping for them. I’m just observing that they’ve become not only more ubiquitous than any sending service has ever been, but now in our world, at least as ubiquitous as email attachments. Maybe moreso.

    I’ll also observe, though, that we were at one time YouSendIt users, and actually created a COW-branded alternative that we knew was bulletproof, called COW2COW. Not intended as a big-time public service, but something to get around many of YouSendIt’s limitations, including size. Once Dropbox came along, we quietly unplugged both COW2COW and our YouSendIt accounts….but not before smelling something fishy with Hightail. I’d never have said for sure that something bad was going to happen, but a pretty nifty little service sure got annoying fast.

    Sorry to hear it for your sake, though.

  • Bill Davis

    April 26, 2016 at 1:34 am

    I actually still use a mix of Vimeo Pro, Hightail, and Frame.io for client review work these days.

    Unlike the OP, I’ve never had a problem with Hightail, but that might be because I don’t use it as a notification system. I use it as a cloud based review system where clients that I’ve contacted via other means come to review work in progress. It’s been fine for that and the versioning system they use, particularly with the new Spaces initiative has worked well for me. I can maintain accounts for clients, specify which team members have what level of access, and distribute nationwide to the companies who have far flung operations.

    I once used Dropbox as well, but had a HORRIBLE experience once with an account that had a screwup – so I went to clear ALL the dropbox files and inits out of my computer in order to totally start over. The number of hidden files and hooks that dropbox had into my OS was an absolute NIGHTMARE to unravel.

    Thats something I just won’t abide. If a company asks me to install their software on my machine, they had better make UNINSTALL equally as easy as INSTALL or I’m not playing.

    Dropbox was worse than anything I’ve used in the past 5 years rivaling the Adobe Creative Suite stuff that once took a 90 minutes offshore phone call to simply jettison one of two accounts I no longer needed.

    Nothing is perfect and I doubt there will ever be “one distribution account to rule them all” – particularly since I like having one thats public facing – and a couple I can use so that not everything from competing clients is all on the same system.

    YMMV.

    New signature under construction and coming soon. Please stand by…

  • walter biscardi

    April 26, 2016 at 1:49 am

    [Ned Miller] “Hi Walter. May I ask why you don’t just use Dropbox? Or is it better to have a separate service that just transfers? Thanks”

    Because I hate Dropbox. The sync’ing is horrible.

    ScreenLight is the perfect review tool for clients. Private, secure and they only have to bookmark one site and use one password to review all their projects on any device. It’s also a great collaboration tool allowing me to share resources with off site artists and editors.

    WeTransfer I use for folks who have no need to review videos and simply need me to send them a file.

    Walter Biscardi, Jr.
    Editor, Colorist, Director, Writer, Consultant, Author, Chef.
    HD Post and Production
    Biscardi Creative Media

    Craft and Career Advice & Training from real Working Creative Professionals

    Blog Twitter Facebook

  • Ned Miller

    April 26, 2016 at 2:23 am

    Wow! What a great home page video ScreenLight produced:

    https://screenlight.tv

    I can see why you’d like it, perfect for post people.

    Ned Miller
    Chicago Videographer
    http://www.nedmiller.com

  • walter biscardi

    April 26, 2016 at 2:27 am

    [Ned Miller] “Wow! What a great home page video ScreenLight produced:”

    Yeah, they turned that group loose to have at it and they produced a great series of videos. Excellent service too. I have the 100GB plan.

    Walter Biscardi, Jr.
    Editor, Colorist, Director, Writer, Consultant, Author, Chef.
    HD Post and Production
    Biscardi Creative Media

    Craft and Career Advice & Training from real Working Creative Professionals

    Blog Twitter Facebook

  • Todd Terry

    April 26, 2016 at 2:38 am

    Just to show another point of view, and different strokes for different strokes…

    A lot of our clients seem to like Dropbox. I personally, however, loathe Dropbox. For a variety of reasons I won’t go into, just don’t like it.

    On the other had, we find that Hightail works flawlessly, and have never had one lick of trouble with it.

    We have one big client, a huge financial institution, and because of the massive security restrictions their IT people have in place they can get files from virtually none of the filesharing services… except it appears that their IT watchdogs haven’t discovered wetransfer.com yet, so for them (and only them), we have to use that. I have to say, for a free service, it also works well. My one and only complaint with it is that multiple files sent get combined into one .zip file on the recipient’s end, but that’s not a big deal.

    I will say, though, what we don’t do is ever depend on Hightail or any of the other services to take care of the delivery and notifications, which is what apparently was causing Ned heartburn.

    When I send a Hightail file, I just send it to myself. Then I personally email the client the download link. In fact, I’ll usually truncate it, so I’m sending them a link something like tinyurl.com/download0425 or whatever.

    This lets me know they’ve been notified (because I did the notifying), keeps them from getting emails about the same project from multiple addresses, gives them an email they can reply to and it gets back to me, and it just keeps everything lumped together. Sounds like a big deal, but it’s really just a couple of mouse clicks.

    In short, whatever works for ya….

    T2

    __________________________________
    Todd Terry
    Creative Director
    Fantastic Plastic Entertainment, Inc.
    fantasticplastic.com

  • Ned Miller

    April 26, 2016 at 2:41 am

    You is smart!!!! I should have thought of that. Oh well. I cancelled it today. I looked at Walt’s suggestions but it does seem that the client world uses Dropbox themselves, so I guess I’ll do what the Romans do.

    Ned Miller
    Chicago Videographer
    http://www.nedmiller.com

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