Creative Communities of the World Forums

The peer to peer support community for media production professionals.

Forums Business & Career Building Stay away from the service called HIGHTAIL.

  • Stay away from the service called HIGHTAIL.

  • Greg Ball

    April 26, 2016 at 7:38 pm

    I’ve been using HighTail and YouSendIt for many years and have never had a problem.

    Greg Ball, President
    Ball Media Innovations, Inc.

    Miami Video Production Company | Miami to Orlando Florida | Corporate

  • Steve Kownacki

    April 26, 2016 at 9:12 pm

    My pref is $5/mo can send 20GB at a time, unlimited use. Great reporting on upload & downloads too.


  • Ned Miller

    April 27, 2016 at 1:35 am

    Hi Greg,

    I didn’t notice I had a problem with Hightail except over several months, with some clients who were under very tight deadlines, they complained I had NOT sent them their videos, but I had. It never occurred to me that the Hightail notification system was down, which I beieve is common. I thought the notification ended up in their spam folder or some other nuisance location.

    In one instance the client notification was only delayed a few hours but the one the other day, which started this thread, I edited for a law firm and they were going into court! They don’t mess around, it’s trial time. So I called Hightail and as before, the child in customer service told me more than he should: They are looking for a new vendor that will provide the notification without delay or crashing. Once more it was confirmed that the weak link is their notification.

    So in sum, some of my issues were that the notification was delayed for just a few hours, other times it was literally days! In the latter case the client though I was a slow editor so did not contact me.

    Also, lately I had a client who needed me to change the copyrights at the end of their videos. Did you know that Hightail will not accept any file name that has a character beside -, _ or a period? It just goes into the ozone if you have a character beside those 3…Who knew?

    Ned Miller
    Chicago Videographer

  • Bob Cole

    April 27, 2016 at 3:14 pm

    Walter, I’m a little confused about Screenlight’s definition of a “user.” This is a critical matter, because their paid plans are “per user.”

    Would my clients have to become “users” if they did anything more than receive videos?

    Bob C

  • Bill Davis

    April 30, 2016 at 4:05 am

    [Ned Miller] “Also, lately I had a client who needed me to change the copyrights at the end of their videos. Did you know that Hightail will not accept any file name that has a character beside -, _ or a period? It just goes into the ozone if you have a character beside those 3…Who knew?”

    Not sure if that’s a Hightail thing or a relay server thing.

    I ran into the same thing years ago pushing FTP transfers around the net.

    If I put ANY of a dozen what I came to think of as FORBIDDEN characters in my file names, the servers would truncate the IDs at those characters. For me that was the end of using slashes, hyphens, asterisks exclamation points and basically any other than straight alpha numeric characters in anything I send out on the net EVER. The only safe exception IMO is the underscore. That seems to always be OK.

    Somebody on-line told me that other wildcard characters are sometimes reserved for server routing codes or something similar and using them in file names virtually guaranteed that my attached files would arrive with messed up IDs.

    Maybe somebody here with actual knowledge of server-fu can comment?

    New signature under construction and coming soon. Please stand by…

  • Ned Miller

    April 30, 2016 at 12:30 pm

    Well, it wasn’t just the file names, the text box where you can leave a message for the recipient- everytime I used an apostrophe Hightail changed it to a question mark. That makes me look like an idiot who can not type. I never knew that until I met a client to review a video I sent and when I sat down next to him and he opened the notification I thought WTF?

    When I called Hightail and spoke to another incredibly young sounding kid, he said: “Oh yeah, don’t use an apostrophe”. That was not part of a file name, I know enough about that to avoid such, this was in a text sentence. In response to Greg never having “a problem”, this is another example of an issue that the subscriber isn’t even aware of.

    So…this week I started to use Vimeo and Dropbox much more, I need to clean them up and look more polished. Besides, if I’m already paying for those two services why add another? As to Walt’s favorite: ScreenLight- I feel that actually encourages the recipient to come up with changes. After all, it’s actually asking the viewer to put in their two cents. Similar to when our videos are “sent to Legal for approval.” Of course they feel the need to add their two cents. When I send a video for approval I hold my breath there will be no changes because I want to invoice the remaining payment, move onto the next project or take the dogs to the park.

    P.S. I did notice that when you play a video from DropBox’s server it is not as crisp and smooth as Vimeo, looks like it’s knocked down the kbps rate? I need to research that. If so, I will use it for when the recipient will download and Vimeo for viewing. I do know that no matter what the privacy settings, a video can be ripped from Vimeo. I am about to hire a geek to do such because I shoot for TV shows and never get a copy, so need to rip from Vimeo.



    Ned Miller
    Chicago Videographer

  • Bob Cole

    April 30, 2016 at 1:08 pm

    Ned, you have experienced the biggest problem with Dropbox: The client will click on the file, see the incredibly low-res playback, and assume that she is watching the actual quality. I’ve seen a project create a very bad “first impression” because of this, resulting in a totally unnecessary series of additional reviews.

    There is a fix.

    Send the link yourself, but before you do, change the last character from zero to “1”. This will force an immediate download of your actual video.

    As David Pogue says, “You’re welcome.”

    Bob C

  • Ned Miller

    April 30, 2016 at 1:09 pm

    Thanks for confirming it wasn’t just my lying eyes. I will do what you suggest. Thanks!

    Ned Miller
    Chicago Videographer

  • Ned Miller

    April 30, 2016 at 1:50 pm
  • Ned Miller

    April 30, 2016 at 2:22 pm

    Hi Bob,

    I am trying to do what you suggest by changing the last character from 0 to 1. However, it won’t let me do that in the link box. It lights the entire URL. Could you please tell me how you manage that a?



    Ned Miller
    Chicago Videographer

Viewing 11 - 20 of 22 posts

Log in to reply.

We use anonymous cookies to give you the best experience we can.
Our Privacy policy | GDPR Policy