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QNAP FCP X Slowdown/Beachball Issue via Thunderbolt 3 & SMB 3 (TVS-1282T3)
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Hi Melany –
I do not understand your question. I don’t care if you get a Lumaforge Jellyfish (a GREAT product), the QNAP, a Synology, an EditShare, a ProMax, an Apace, a Terrablock, an AVID Nexis, a SNS EVO.You have 4 – 5 editors, you MUST have a 10G network switch to connect all these users to your shared storage system. With a 1G Ethernet connection, you will get 100 MB/sec per client. With a 10G adaptor, you will get dramatically faster performance. You will not have success with thunderbolt connections – and you certainly cannot get 5 people hooked up to a system via Thunderbolt. Use the 10G network interface, and you will have no issues.
Please remember that systems from QNAP, Synology, Netgear are not “plug and play” like a G-Tech G-Rack or Promise Pegasus. Someone like me must set this up for you, unless you are familiar with configuring shared storage systems. When you buy a Lumaforge Jellyfish or Studio Network Solutions EVO (for example), these more expensive products come with EXCELLENT tech support, and they help you with the setup, because you have paid extra for it (that’s why they are more expensive). If you think you will buy the QNAP, plug in the computers to the switch, and it will just work – well, you are fooling yourself. Someone must assist you with the setup that is familiar with this product.
Bob Zelin
Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com -
Hi Bob,
Hope you are doing well today!The way I see it, it is more complex to set up than a plug n play shared storage. Now my question is: How more complex it is?
I did not know all the company and solutions possible on the market. I went with 3 quotes and I have to make a decision.
Would you say, with the tutorials I can find online, anybody can follow these setps and configure the Qnap to work?
Best regards,
Mel 🙂
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Mel hello!
There hardly is plug and play shared storage. The reason is that it is no simple task. You need to know to assign static ip’s, permissions, mtu configuration etc… They all need to be configured. It is just that those solutions stated as “plug and play” have amazing support (which is included in the higher price of the machines) and they guide you through the process. On the other hand it is not rocket science. Depends on what you value more – your time or your budget! The raid systems (such as the ‘promise’) Bob mentioned are like external drive solutions, not shared storage – hence plug and play but not shareable. Setting up a 5 user network needs some networking knowledge which you can either get a person like Bob to help you or buy a solution with support built in. QNAP is diy!
Passion and knowledge put to work
nick314.com -
Hi Melany –
you said “I went with 3 quotes”. Your quotes mean nothing. If you don’t get SOMEONE to help you, nothing will work.
IF you buy LumaForge – then LumaForge will help you. If you buy EditShare, EditShare will help you. If you buy Studio Network Solutions, then Studio Network Solutions will help you.But you can’t do a “quote” from the B&H Photo website, buy a Studio Network Solutions system, and then call SNS and say “hi, I just bought this from B&H – can you help me” – no one is going to help you. You buy from Studio Network Sotluions (for example), and get a support contract, and they will help you. That’s the way it works.
With a product like QNAP or Synology, you hire someone like me.
Companies like LumaForge are wonderful – and they will help you, because you are paying them as part of the purchase for the installation. These types of purchases do not happen from a “quote” from a mail order on line company.
Bob Zelin
Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com -
Hey thanks for your effort to help me here.
Quotes are from Lumaforge, ProMax and SNS EVO. If we go with the Qnap system, you said it will be cheaper than others but I will need your help to configure it. Righ? How much? Is it a one time config or there is maintenance every month?
Have a great weekend!
Mel 🙂
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sorry, but you will have to contact me privately.
LumaForge, Studio Network Solutions, and ProMax are all excellent companies, and all have excellent tech support.Bob Zelin
Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com -
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Thanks Bob!
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Hey Melany! Patrick from LumaForge here. Just wanted to assure you that you are correct, the Jellyfish is essentially plug and play. With the Jellyfish App, you simply need to connect the Jellyfish to you computer, hit “Automatic Setup” and toggle which shares you want mounted.
As Bob and Nick mentioned, if you need high speeds and are on a Mac Laptop or 5K iMac, you will need a 10GbE to Thunderbolt adaptor. The iMac Pro has 10GbE built right in.
To clarify, the Jellyfish is, in fact, a video workflow server. All of it’s features are aimed at getting you connected and collaborating as quickly as possible. We don’t currently provide apps to remotely view your footage. This is true. We’d rather make sure you have great performance while editing within FCPX, Premiere, or Resolve, so that’s where we focus our energy.
Happy to answer any questions you have.
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So I have four editors with direct connections to our TVS-1282T3 via thunder3 and most of them still report regular slowdowns on FCP 10.4.2. I’m considering rolling them back to 10.4 so we can make use of the thunder3 connections for the bulk of their work and let someone else on 10.4.2 handle changes and corrections. Any thoughts on that?
I know I could put them on 10G with the adapters since I already have two other editors on one port with a 10G switch (each getting 5G with two 2.5G ports open) and they’re running smoothly. I just know I’m going to end up with two+ more editors in a few weeks and will have a need for the direct thunder3 sooner than later. Would connecting thunder3 adapter into the QNAP and sending 10G out to another adapter/iMac Pro 10G accomplish anything?
My great hope is Mojave might resolve the issue…. though I’m not holding my breath.
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