[Monica Nolan] “The situation is worse this morning–can’t play through my comp to make changes. Audio stops and starts, and seems out of sync. I just threw away my preferences and retried, no change.”
How are you playing the comp? Standard preview (spacebar) or RAM preview (0 on numeric keypad)?
[Monica Nolan] “I just turned off the Open GL.”
Good.
[Monica Nolan] “1920×1080 square 29.97–364 mb for 33 seconds. Does that file size say h.264?”
What does it say in the project panel when you select the footage? It should identify the compressor for you.
[Monica Nolan] “Here’s a screen shot of the artifacting: That is supposed to be an arrow with a shadow, and the blue dot is supposed to be inside the box, not floating in space.”
Is the dot also supposed to be perfectly round, or is it supposed to be an oval as we see here? It might a pixel aspect ratio issue. What is the source of the dot? A file, or a shape layer? Does it look this in the comp as well as the output? Can we get a screenshot of your AE user interface showing the problem?
[Monica Nolan] “Question: should I stop thinking the cause is my computer not having enough horsepower? Or is that still on the table?”
How much RAM do you have?
Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
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