Tim Jones
Forum Replies Created
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Not on any drives since LTO-5. The servos and positioning controls are much more exact than on the older drives, so the tapes run at full speed on both.
As others have mentioned, the full height drives are specific to a group of IT-oriented silo-style libraries. So unless you’re working with the big full rack, multi-cabinet units, there’s no use for a full height drive.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
They apply for all media types. The issue is the Mylar backing material, not the surface coating. It’s so thin that any static or condensation in those extreme areas can cause it to stick to the surfaces in the drives.
Also, pay close attention to the dust collection on the intake areas on the front of your unit’s chassis. If dust bunnies are forming, you’re heading for problems.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
I’m not with Squarebox :), and I’ll also throw in a big YES for CatDV/Pegasus.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
You don’t expand the gz files, NEOFinder imports them and lets you manipulate them within its interface.
Be aware, BRU PE will no longer recognize the gunzipped files, so pay attention to the files that you decompressed and re-gzip them (NOT Zip) in place.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
You’re welcome to reinstall an older version if it is working for you. We don’t lock out downgrades in the installer package.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
Jim,
As it has been since 2004, the information regarding the BRU Producer’s Edition tape and catalog infrastructure is completely documented in the BRU Produer’s Edition User’s Guide in Appendix B. The files are plain text just for this reson, so that you can access them outside of teh UI.
Also, NEOFinder (https://www.cdfinder.de used to be CDFinder) will import the catalogs directly.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
Thanks for that, Jon.
In Dan’s case, it’s a very specific threading model issue that is messed up in the CoreFoundation and kernel changes that have been pushed to “fix” the mythical problems that Spectre and Meltdown could cause. Basically, we create two critical sections with mutexes to protect each process’ data, but the mutex assignment is crashing in CoreFoundation causing a stack dump that the PE GUI traps. Since we were able to see this one locally on 2 of our 11 test systems, Andy was able to attack it as soon as Dan reported it.
I don’t know whether it’s fortunately or unfortunately, but others are witnessing very similar issues (Adobe, Avid, and even Apple themselves).
Regardless, my guys and I are working late into the evenings and over the weekends to come up with resolutions for what is happening.
It “almost” makes me wish that we were like so many others based on LTFS so that I could blame LTFS and spend my off-time playing guitar, hiking the desert, or just enjoying a glass of wine with my wife.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
Hmmm, your data’s worth how much to your organization?
We are constantly comparing our support prices against similar options out there and we are by far the least expensive option for a true client – server backup and archival solution. Remember, when you purchase a support plan from a vendor, you are gaining access to people with years of experience with the product and environment and that does not come free. Some have commented that support should be free for software that you’ve purchased. If you need to call a consultant to sort out a system problem, does that consultant work for free? After all, you’ve already paid for the systems. When you edit projects, do your editors work for free? After all, you’ve already paid for the editing software. Does the person that answers your phones work for free? After all, you’ve already paid for your phone system. Why is it that so many people are now expecting other forms of assistive work to be provided for free?
As to an answer to what’s happening with your library, that is one of the things that our experience brings to the table. Our team knows how to troubleshoot each component and can give you the information that you need to go back to your hardware vendor so that they don’t waste your time by pointing fingers. We give you the details – down to a SCSI command if that is what it takes – to let the hardware vendor know exactly what is occurring with their part of the equation.
Having said that, as a general rule software is only as successful as the hardware it’s talking to. If we try to read a tape and fail, it’s generally because the read of the tape failed, and that is usually because the drive is not responding to the software’s commands, the drive is bad, or the tape is bad (least likely in this case). If you call a friend that you speak with regularly and they don’t answer, it doesn’t mean that you are broken or that you used the phone system incorrectly. It simply means that they didn’t answer your call – maybe their phone is broken.
Some silly analogies there, I’ll admit, but providing support means that a business must hire and pay support staff. And since our support staff (down to their admin) have very broad knowledge of tape operations on multiple systems, combined with very specific knowledge of our software, they’re not an offshore call center with a guidebook that that we pay pennies per call to process, read a generic response and send you on your way.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
Dan, please refer to Kayleigh’s response to your email request.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters! -
Not really the right place to look for help on this, but that looks like a failed library.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.tolisgroup.com
BRU … because it’s the RESTORE that matters!