Replies – Forums – Suzanne Hemphill

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Suzanne Hemphill
August 27, 2022 at 2:59 am in reply to: Viewport Navigation – rotation controls seem off

THANK YOU so very much! I was having the same problem and couldn’t figure it out!!!
Suzanne Hemphill
July 30, 2017 at 10:45 pm in reply to: Essential Graphics Panel missing

Thanks Roei!

I discovered that I didn’t have the very latest AE installed, so the panel wasn’t there. After updating, everything is groovy!

I created a motion graphics template, imported it into Premiere, where I got an error saying I didn’t have AE installed. That wasn’t true and have since discovered that I needed to move my Premiere cache file folders to a location without permission issues (I put it in my documents folder). That solved the issue and the template loaded with no problems!

Just thought I’d post that for any others having the same issue…

Suzanne
MaD Studio
Suzanne Hemphill
November 3, 2013 at 6:39 pm in reply to: Small Blank Window shows when accessing Creative Cloud App

I had an online chat with Adobe help and here is what fixed my problem.

Home folder
Library/Application Support/Adobe/OOBE/opm.db
Delete this file.
Quit CC Desktop app and restart it.

I’m on a Mac. I think Windows folks have the same file, I just don’t know where to find it.

This cleared up my problem immediately. Hopefully this will help someone else having this issue.

Suzanne
MaD Studio
Suzanne Hemphill
November 2, 2013 at 2:54 am in reply to: Small Blank Window shows when accessing Creative Cloud App

I don’t think it has anything to do with Mavericks. I’m seeing the same thing and cannot get this issue resolved. Anybody know of anything we can do?

Suzanne
MaD Studio
Suzanne Hemphill
October 9, 2012 at 2:52 pm in reply to: Sticky menu in R14?

Thank you so much! Yes, I suppose it couldn’t be easier, unless you don’t know how!!

Thank you so much for taking the time to respond. I had really missed that behavior. You’re a gem!

Have a fabulous day!

Suzanne
MaD Studio
Suzanne Hemphill
January 12, 2012 at 2:41 pm in reply to: Material looks black through glass, why?

Adam, you are a freakin’ genius!

I knew there had to be some little setting somewhere that was messing me up. Thank you so much for finding it!!!

Have a fantastic day! 🙂

Suzanne
MaD Studio
Suzanne Hemphill
January 11, 2012 at 11:32 pm in reply to: Material looks black through glass, why?

Here it is. I hope you can see something dumb I’ve done…

3531_beerupload.c4d.zip

Suzanne
MaD Studio
Suzanne Hemphill
January 11, 2012 at 11:00 pm in reply to: Material looks black through glass, why?

I tried scaling it a little smaller and also a little larger to penetrate the glass, but neither one worked.

I am using the Physical renderer with the Ray Depth at 15.

The bottom liquid is a different object than the object that is rendering black. I just put a simple white material on it just to test, but it keeps rendering black. I found the beer texture for the bottom object online and just modified it slightly. I just can’t figure out why it works and the other does not.

Any clues for me to know what to try would be wonderful.

Thanks so much!

Suzanne
MaD Studio
Suzanne Hemphill
November 17, 2011 at 10:41 pm in reply to: Cloner, sweep nurbs, render problem

Well, I found the problem! I had set my Level of Detail down to 90% for my render and when I set it back to 100%, all was well again! I can’t believe I actually discovered that to be the problem.

Just thought I’d post in case anyone else has the same issue.

Suzanne
MaD Studio
Suzanne Hemphill
October 26, 2011 at 10:05 pm in reply to: Raw RED files in AE CS5?

Yes, I’m running the latest AE CS5. I’m going to be working with my first R3D files on a really rush project, so I was hoping for that answer!

Thanks Todd!

Suzanne
MaD Studio

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