I’ve confirmed with Apple and my technician that slot 3 is where the LHe card should be. I’m running OS 10.5.6 and QuickTime Pro 7.6. Since I originally posted this morning, I did recently hear back from AJA. There response was disappointing, to say the least. They replied:
“We did not recommend enabling any OSX sleep functions. The problem is OSX does not restore the PCIe bus properly thus causing the freezing problem. Sleeping storage could also cause stability issues. The only safe option is the screen saver. Unfortunately this is out of our control. Let us know if you have more questions.
Best regards
AJA Video Technical Support”
I read the supplied documentation thoroughly and it did not mention disabling the sleep function. To me AJA is saying that they “sort of tried to work this out with Apple, guess the customer is on their own”. I come from a background where customer service and product integrity are foundations to a stellar business reputation. I am starting to feel like I’m alone in this thinking.
Scott Skaja
edit/design/animation
http://www.scottskaja.com