Hi Bob,
I did hire a reseller to install this. They are the ones that contacted AJA for me and they have guided me through the steps to find a resolution to this problem. When the issue first arose, the techs at Apple were the ones to inform me that the Kona card was causing the issue. Through help from the reseller, AJA, Apple and this forum we figured it out. I am a 25 year veteran in post-production and I think I might have learned quite a bit in that time. But as you well know, things change at a rapid pace now, which is why there are so many forums out there. I feel there is always room to learn new things, like why is my computer having an issue. I agree that the “Genuis” bar is not the be all to end all, but at least it’s a place to start. I am the sole employee of my business and make a respectable living at post-production and animation, but I cannot afford to sign a contract with my local video pro tech service company.
As for my outburst at Gary yesterday, I apologize. We all have bad days, Gary caught me at a bad moment. I am currently 3 days behind schedule on my current project and wasn’t in the mood to have tech issues or to be talked down to.
From one professional to another, thank you all for the help.
Scott Skaja
edit/design/animation
http://www.scottskaja.com