[Richard Wirth]

Matt,

Thanks at last for a response.

I don’t have time for telephone support calls. The process of waiting for someone to pickup and listening to long periods of hold music does not always lead me to a helpful person. Inevitably after going through a litany of issues, I must be transferred to someone else and must start the whole process over again – or I get cut off.

Besides, I like being able to refer back to the more accurate notes than I can make while on a phone call, particularly when there is a list involved as there is with the Hyperdeck.

Moving on, let me now respond to your list:

1. That’s good regarding the Operations Manual. But shouldn’t there be a troubleshooting section so I KNOW I shouldn’t be expecting certain items to function?

2. I am using 23.98psf from an Evertz MSC5600 master sync generator. Our HDCam decks, Leader Scope and all ancillary equipment is also tied tied to this generator.

3. That will be great and I’ll be happy to try out the files for Avid (and AJA Kona (FCP). However, it still does not explain why a Sony controller doesn’t work with an RS422 connection that is supposedly Sony protocol.

4. I’m glad to hear you will support embedded timecode. But what about Preset control so we can do a record start at something other than 0:00:00:00 (as is advertised)?

5. That would explain that problem with the Utility program. I’ll be patient but is there a (realistic) ETA?

6. I will attempt to playback with all my QT player iterations tomorrow and let you know what I find.

Another suggestion, even though I know it is not possible in the current design, would be for an External Timecode in and out connectors.

But if you can just get this other stuff working, we’d be happy until the next model is released.

Thanks, again.

[Richard Wirth]

Joshua,

Thanks.

I wrote to Online Support via the BMD website with this and several other problems with the Hyperdeck and have yet to even get an acknowledgement.

[Richard Wirth]

Thanks, Joshua.

I have to ask then, why does the picture lose lock recording (or playing back) a 1080psf 23.98 image when the unit is being sent a 23.98 reference?

[Richard Wirth]

Just learned from our vendor it will now be September.

He added that every two weeks they slip the date two weeks more.

Starting to sound like the company doesn’t have a clue when it really will come out and two weeks sounds like a nice round number.

Our schedules are taking a beating as a result. We had this week scheduled for testing and were hoping to put the first one into service next week.

Now we’re juggling.

[Richard Wirth]

I’m not streaming.

I’m trying to output to HDCam at 23.98sf 1080p.

[Richard Wirth]

Rafael,

Thanks for the prompt reply.

1920x1080p is also not listed as a menu choice (see the attached file in the original post).

I mentioned psf since that matches settings found in Kona3.

[Richard Wirth]

While we have your attention on the Hyperdeck Shuttle/Studio…

1. Will the HyperDeck Studio be able to make clean, frame accurate edits using the RS422? Is it using Sony protocol?

2. What does the RS422 use for TC reference – the RP188 embedded TC?

3. I see no TC i/o. Are there plans to add a set?

These are questions I couldn’t get answered at NAB. No one seemed to know.

[Richard Wirth]

The 5500 System setting is:

23.98psf 1080 4:4:4 Auto

[Richard Wirth]

Thanks, Jeremy.

I’ll give that a try.

[Richard Wirth]

Thanks, Bouke.

Had a chance to check out the options. Seems like internal timecode (computer time) might be the way to go.

Although I did run across this item today.

Has anyone used the Adrienne Electronics MicroBox with Avid and Keyspan?

It is marketed as an FCP add on to make it act as a virtual VTR.

Thanks,
Richard