[Peter Mcauley]

Hi Bill,

I think I understand what may be going on – please send me an email off list at peterm@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi,

It should have worked – I’m a bit surprised that you were unable to open the effect from 4.1 into 4.3. Can you open the effect in the Meridian timeline alright using 4.1? If so then you could try to re-save the effect as a settings file onto the desktop and then attempt to open it with RED 4.3. If you would like to send me the settings file I can take a look at it to see if it opens on my systems. You can send it to me at peterm@borisfx.com.

Cheers,

Peter.

[Peter Mcauley]

Hi,

You should be able to manually remove the BCC plug-ins from your system to prevent FCP from attempting to load them but you’ll have to make sure that you remove them completely from the system, not just place them in a different location because the system will find them and FCP will still try to load them. You can always reinstall them later.

Cheers,

Peter.

[Peter Mcauley]

Hi Michael,

It’s unclear to me as to what the root of the shake issue is but I’m willing to take a look at it if you like. Please send me the settings file (no need for media.) You can send to to me at peterm@borisfx.com and I’ll take a look to see if I’m having the same result that you are getting on your systems.

Thanks,

Peter.

[Peter Mcauley]

Hi Theo,

You’re not doing anything wrong – it’s just that Vegas doesn’t hand off the length of the event to Graffiti so you’ll have to make that change in Graffiti manually. To do that just enter the correct length in the Time field in the Graffiti Timeline WIndow.

Cheers,

Peter.

[Peter Mcauley]

Hi Amos,

I don’t quite understand what is the root of this problem but there is something that I would like you to try, and if that fails then we’ll have you call in to support to solve the problem.

Please download the latest version of the BCC FxPlug filters from the web site and install that onto your system. See if this solves the problem. If not, then please contact our support team at support@borisfx.com and cc me (peterm@borisfx.com) so that I can make sure that you get the assistance that you need. You should provide all of the specs of the system that you are using and also the exact revision number (including the decimal point) of the FCP host and BCC plug-ins.

Cheers,

Peter.

[Peter Mcauley]

Hi,

I would like to suggest that you upgrade the FCP and Graffiti software to the latest versions (both are free upgrades for you) and try it again. If you’re still having trouble after that we’ll bring this into tech support to see if they can offer any assistance in diagnosing the issue.

Thanks,

Peter.

[Peter Mcauley]

Hi Caton,

Well doing this in an Avid is a little more complex due to how that system handles alpha information.

• in photoshop create an image that has only a single white dot in the center and everything else transparent and save this as a tiff with alpha
• import this into the avid, make sure you include the alpha channel on the import
• once imported, drag this image onto a video track in the timeline above the clip with the talent
• apply the glint to the photoshop image
• in the title-matte controls group of the bcc glint filter, enable the apply to title-matte option
• you should now be able to reposition the glint image with the glint over the talent’s smile

I hope this helps.

Peter.

[Peter Mcauley]

Hi Theo,

I would suggest calling instead of using the web – always better to deal with a human in my opinion.

Here’s the number: 1-888-772-6747, or if you are calling from outside North America, 703-462-1640

Cheers,

Peter.

[Peter Mcauley]

Hi,

Because the Glint is a threshold based effect, you’ll need to be a little creative to achieve the intended goal of adding the glint to the talents’ smile.

With AE as host:

• create a new comp
• create a new black solid color layer (although the color of the layer isn’t that important)
• select the paint tool
• double click the layer to open it in the paint mode
• set the brush to about 5 pixels and the color to white
• create a single paint spot somewhere in the layer – the middle works fine for this
• enable the paint on transparency option in the paint filter
• apply the Glint to this comp and set it up so that you have only one glint the size that you need
• precomp this composition (select move all attributes) – name it Glint
• place the “Glint” comp over the talent and drag it into position

I hope this helps.

Peter.