Noah Kadner
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Thanks Tim! More details on the Creative Cow debate panel will be available here: https://www.fcpworks.com/nab2015/
Noah
FCPWORKS – FCPX Workflow
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Yep I’m guessing its the GPU that will be much more limiting than the adapters required to attach hard drives. This looks like a killer email/photo/iWork ultra portable productivity Mac but not something intended for heavy FCPX usage.
Noah
FCPWORKS – FCPX Workflow
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As I said, I couldn’t agree more and I was impressed by the practices in place.
Noah
FCPWORKS – FCPX Workflow
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Couldn’t agree more and suffice to say in my position I was highly impressed by the practices in place.
Noah
FCPWORKS – FCPX Workflow
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Simon- indeed these are good things to debate and as a developer it’s nice to hear that you care more than the norm.
With regards to Wheaton’s law, I’m sure you can imagine the variety of sensibilities expressed in relation to FCPX. As a full-time employee I was more than happy to read the good with the bad as it was all on the same clock.
I wasn’t so much suggesting in that article that customers self-censor their feedback. Moreso that feedback with some sort of actionable data is far more useful than simply expressing frustration. I imagine that almost any customer service/support rep at any company would agree that a “your software is crap, and with that said here’s my console log and repro steps” is a lot more useful than just, “your software is crap.”
In the case of FCPX, all feedback is indeed carefully read and where appropriate— replied to. The feedback that isn’t replied to is no less important; it’s just used in other ways. I won’t say precisely how because that would be telling about internal practices.
Noah
FCPWORKS – FCPX Workflow
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If a customer really wants 1:1 expert support from the manufacturer (beyond standard Applecare level service), it’s readily available. It’s just not free. And that practice is not restricted to Apple:
https://www.avid.com/US/Support/avid-advantage
https://www.adobe.com/support/programs/premiere/?tab:contact=1
https://www.apple.com/support/professional/Noah
FCPWORKS – FCPX Workflow
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Perhaps you know something about business that I don’t but I’m having a hard time understanding how a one-time software purchase generates the ongoing revenue to support a full-time support employee over multiple years. Or should direct support only extend to new users for a specific period?
Or perhaps an Adobe-like software subscription model is more what you are thinking about in your calculation- where customer revenue is constant as they continue to have access to the app. In that case, I can see your argument a little more clearly.
Noah
FCPWORKS – FCPX Workflow
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The point you might be missing is just because a personal response isn’t made about every submitted issue doesn’t mean submitting feedback is futile. More insight here: https://www.fcpworks.com/submitting-better-fcpx-feedback-to-apple/
Appreciate that as a small developer you take pride in personally supporting all requests. But let’s say one day you get 5,000 customers all simultaneously emailing you about the same issue that you’ve already explained in FAQs, user manuals, on your blog, Twitter, Facebook and elsewhere. You likely won’t have the interest or resources to personally satisfy all of them.
Also in the case of non-bug queries- those requests are readily answered in user to user forums, as it should be. That way instead of an individual person getting an answer via email, anyone who searches that forum in the future has open access to the same answer. And that’s every bit as valid as it might be from some official source.
Noah
FCPWORKS – FCPX Workflow
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And for that there are myriad resources including official how-to articles, user to user forums and tutorials… not to mention the manual.
Noah
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Kinda depends what it’s for. If it’s for a master archive- definitely 422. If it’s intended for streaming, it’s going to need to be H.264 or something similar so why waste a generation?
Noah
FCPWORKS – FCPX Workflow
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