[Matt Rhodes]

Hi Dan.

Glad you’re up and running.
The tool tip problem only happens on some systems.
For some reason, our tool tips (and we have a lot of them)
can take a long time for the system to process.

On most systems, they’re prepared in the blink of an eye.
We’re still looking for a solution.

Let us know if you have any other questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Ariel.

There was indeed a bug with PA, the Comp camera, and motion blur.
It was fixed this afternoon. I’ll make sure Ed gets you the fixed version.

Matt Rhodes
Director of Engineering
Zaxwerks, Inc.

[Matt Rhodes]

Hi Stephen.

It seems we have a bug when the object filename extension (.3DS, .OBJ, etc.) is in caps.

If you make the file extension lowercase, you should be able to import the .3ds and .obj versions.

If you have any questions, please email me: matt@zaxwerks.com or Ed: ed@zaxwerks.com

Thanks.

Matt Rhodes
Director of Engineering
Zaxwerks, Inc.

[Matt Rhodes]

Hi Galen.

Can you tell me which version of ProAnimator or 3D Invigorator you’re running?

Also, you mention that you’re getting “the following error” — what is the error message you’re getting?

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Chris.

Would you be able to send me your project?
Just the .aep file – no media files necessary.

I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Please include a few instructions to follow.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Also, if you have a project you can send us that helps demonstrate the problem,
we’d be happy to take a look.

Send files (just the .aep file – no media files necessary) to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Director of Engineering
Zaxwerks, Inc.

[Matt Rhodes]

Hi Brent and Magnus.

Do you have a few steps we can follow in order to see the problems you’re describing?

As we develop the product, we try to squash any bugs (especially instability bugs and crashes)
as soon as we hear of them.

Brent, it looks like you’re using the ProAnimator plug-in for After Effects. Are you running CS4 or CS5?
I’ll try to replicate your situation based on the description in your email.

We sorry to hear of the problems, but would like to get you fixes asap.

You can email me directly at: matt@zaxwerks.com

Thanks.

Matt Rhodes
Director of Engineering
Zaxwerks, Inc.

[Matt Rhodes]

Hi Brian.

I’d suggest using your favorite search engine to seek out a 3D export plug-in.

I Googled: “solidworks 3d export”

There seem to be a number of them. Some are free.
Exporting to 3DS or OBJ or DXF should work.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Brian.

Would you be able to compress and send me the “3D Invigorator PRO AE 5” folder
that was causing you problems? I’m guessing there’s a swatch in there that’s
giving us trouble.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Craig.

Stay tuned.

m