[Matt Rhodes]

Hi Charlie.

Could you send me your project? I’d be happy to take a look.

Let me know which buttons/keys to press to demonstrate the problem you’re seeing.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Dave.

First step: Do you have any AE lights in your Comp?

If so, we’ll have to investigate this further.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Global.

Are rendering with the Invigorator Renderer or the Hi-Quality GL Renderer?
You can check this in the Camera tab below the 3D preview in the Set-Up window.

Wireframe rendering isn’t supported in the Hi-Q GL Renderer.
Make sure you’re using the Invigorator Renderer.

If you’d like for me to take a look at your project, you can send it to: matt@zaxwerks.com

Let us know if you have any more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi wilder212.

If you could send me your file (just the .aep) and tell me which layer
you’re trying to copy, I’d like to take a look.

I may be able to send you a pre-release version with a fix.

Send your file to: matt@zaxwerks.com

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Dan.

3D Flag is as 3D as the Invigorator. You can fly cameras around the flags and create flags of any size.
You can even use transparent image maps to create flags with non-rectangular shapes.

The only aspect of 3D Flag that is still 2D is the flag poles. They’re 2D images that sit in 3D space (which works in most cases).

If you have more specific questions, feel free to ask them here.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Airkogan.

If you can send me the file (matt@zaxwerks.com) or make it available somewhere,
I can see where the import process is failing. If it’s something easy to fix, I may
can send you a prerelease version of the software with a bug fix.

Otherwise, you may be able to import it into another 3D application and then export
it into another Zaxwerks-supported format from there.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Airkogan.

If you can send me the file (matt@zaxwerks.com) or make it available somewhere,
I can see where the import process is failing. If it’s something easy to fix, I may
can send you a prerelease version of the software with a bug fix.

Otherwise, you may be able to import it into another 3D application and then export
it into another Zaxwerks-supported format from there.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Jim/Vinnie.

Please email me offline (matt@zaxwerks.com).

We’ve done some work on how edited text is re-inserted into a scene
and I may be able to get you a pre-release fix for your problem.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Jim/Vinnie.

Could you please send me a sample project that demonstrates the problem you’re having?
I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Curtis.

If you could send me a sample project (the .aep file — no media files necessary),
I’d be happy to see what the problem is.

You can send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.