[Matt Rhodes]

Hi Nicholas.

Would you mind sending me your project? I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Thanks a lot.

m

[Matt Rhodes]

Hi Butch.

Yes, that would probably be your best bet.

One of the great features of Zaxwerks products
is that you can create many revisions/version quickly
by simply editing the text and re-rendering.

m

[Matt Rhodes]

Hi Mark.

Can you give me a brief idea of what you’re trying to achieve? A reflected floor? A mirror?

I’ll post a sample project that uses PA and Reflector along with some steps that I used to create it.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Butch.

We don’t have a way to set a default layout, but you may
consider saving an empty scene that has the camera set
up the way you like. Then, load this scene as a starting
point each time you begin a new project. Be sure to do
a Save As… in order to keep your default project around.

Let us know if you have any more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Judy.

Would you be able to send me your project? I’d be happy to take a look.
The edges shouldn’t be jagged.

If you can’t send a project, can you post a screen shot?

Send files (just .aep/.zxa files – no media files are usually necessary) to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Pixeleyed.

We haven’t seen any problems with Zaxwerks products on CS3/Leopard.
Make sure you download the latest version from the site before giving it a try.

Let us know if you have any more questions.

Download products here: https://zaxwerks.com/download

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Jennifer.

Could you post a screenshot of what your seeing?

Also, could you send me your project? I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi David.

Could you please send us more information?

What is the exact error you’re getting that starts with:
Error processing scene command…

If you have a bad project, you can send the .aep file
to matt@zaxwerks.com. Just the .aep file should be enough.

Also, can you confirm that you’re using the latest
version of 3D Warp? The current version is 1.3.1.

You can download the latest version here:
https://zaxwerks.com/download

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Lovin’ It.

If you can send me a file you’re having trouble with, I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Jay.

You’re seeing the results of gimbal flip,
which happens when you animate from -180 degrees
to 170 degrees. The two angles look very similar,
but transitioning from one to another is causing the flip.

A workaround is to not have a transition, but to rather
just put a single frame Pose that sets the Z rotation to
175 degrees for each of your objects. This simulates
the transition you’re looking for.

There are other ways to get your animation to work,
rather than the frame-by-frame approach you’ve taken.

If you could send me your original .ai file, I can quickly
mock up a scene that will rotate your objects in a
circle. You can learn from that.

Send files to: matt@zaxwerks.com

Matt Rhodes
Zaxwerks, Inc.