[Matt Rhodes]

Hi Greg.

If you can send me your project, I’d be happy to take a look.
I’ll probably only need the .aep file.

Send files to: matt@zaxwerks.com

Send me a few instructions to follow as well.

Thanks.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Tony.

Serge is correct. It sounds like your renderer is set to use the “High Quality OpenGL” render — rather than the Invigorator (software) Renderer. But there may be another solution as well (see below).

By default, AE layers are set to Best Quality mode. This means that the Invigorator will render its scene using whichever renderer is selected in the Invigorator Set-Up window.

I’d suggest checking two things.
First, make sure you’re trying to render OpenGL off-screen.
1. Open the Options/Set-Up window.
2. Click on the Object icon below the 3D preview.
3. Click on the “User Prefs” button below the 3D preview.
4. When the User Preferences dialog opens, make sure that “Hide GL Render Windows (if possible)” is selected.
5. Close the Prefs dialog and the Set-Up window.

If that doesn’t solve your problem (or if you want to use the Invigorator renderer), do the following:
1. Open the Options/Set-Up window.
2. Click on the Camera icon below the 3D preview.
3. Find the Renderer menu below the 3D preview — it will say either “Hi-Quality OpenGL” or “Invigorator Renderer.”
4. Make sure “Invigorator Renderer” is selected.
5. Close the Set-Up window.

Let us know if you still have questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Stuart.

There is no charge to upgrade to Reflector 1.5.

You can download it from:
https://zaxwerks.com/download

Let us know if you have any questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Stuart.

Can you send me your project (your .aep file only)?
I’d be happy to take a look.

Send files to: matt@zaxwerks.com

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Kevin.

Make sure your Invig effect is using the Comp Camera
(look for the “Use Comp Camera” checkbox in the ECW).

Once that is checked, you can consider your Invig objects
in the same 3D space as your 3D floor. They’re both viewed
through the same camera.

If that doesn’t help you, send me your project
(matt@zaxwerks.com) and I’ll take a look.

Let us know if you have more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Kevin.

Be sure to turn off “Hide 2D Layers” in the Reflector effect.

Since the Invig is on a 2D layer, it will be hidden by default.

Let us know if this fixes your problem.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Abie.

We currently support most TrueType and Type 1 fonts. We don’t yet support OpenType fonts.

Let us know if you have any more questions.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Tony.

The default rendering mode for Layers in AE CS3 is Best mode. You may want to switch the Invigorator layer’s rendering mode to Draft mode.

You may also want to consider upgrading to the current version of the Invigorator – v4.5.
https://zaxwerks.com/download

Let us know if this helps your situation.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Catalin.

Can you send us a screenshot (or send me a clip of your video)?

Note that when you export a Quicktime movie with the Animation (Millions+ colors) codec,
it will look very aliased in the Quicktime Player application. This is because the Quicktime player does not properly show the alpha channel. You may find that the video looks fine once it’s imported into Avid Media Composer.

If this isn’t the case, feel free to send me your movie (or a portion of it).

Send files to: matt@zaxwerks.com

Thanks a lot.

Matt Rhodes
Zaxwerks, Inc.

[Matt Rhodes]

Hi Jeremy.

We’ve fixed the fps issue with v1.5 (which hasn’t been put up on the website yet).

As for the Flag Poles, make sure the “Flag Poles” folder sits in the same folder as your 3D Flag Plug-in.

I can send you a pre-release of v1.5 if you’d like. Email me so I can get your email address: matt@zaxwerks.com

Thanks.

Matt Rhodes
Zaxwerks, Inc.