I agree, Bob. Great support is critical.
Here’s why we use “Active Storage” for our X-SAN.
A few years ago when they were new to the market, we were one of the first companies to buy their products. We scheduled a Sunday afternoon to shutdown our SAN and install their new drives. Before we started the process, they had given us their contact info. “Call us if you need help.”, they said. As it turns out, halfway into the installation, we noticed that we were missing a critical part. We called.
It was Sunday afternoon, remember. Alex Grossman, the CEO answered. “Need a part? No problem. I’ll bring it by personally!”. Yes, we were only a half hour drive up the 405, but seeing him show up to hand over the part spoke volumes about why that company has been successful.
Mark