[Maria Wardian]

I was having the exact same issue and think I just found the answer. Adobe was aware of this an has supposedly fixed it in Premiere 13.0.3, so maybe just an update will do the trick. More info here and other tips on how to fix the problem:

https://forums.adobe.com/message/10986508#10986508

Maria W

[Maria Wardian]

I’m currently working in a medium sized commercial post-house (10-12 iMacs and MacPros using mostly Premiere, After Effects, and Maya). We often work with 4K or even 6K footage using Facilis Terrablock as our SAN server and I’m not sure I’m too impressed with Facilis – at least with our set up.

We have two Facilis chassis in our server room housing a total of about 54TB. These feed out from a 10Gb ethernet card into about 8 computers, as well as another slower 1Gb LAN connection to a few other computers used mostly as a render farm. We do not have fibre connection, but have been told we should still be able to work with 6K footage with high speed ethernet and decently juiced up iMacs/MacPros. Some stations also output a monitor signal using AJA T-Tap and ioXT box to client monitor.

We have had A LOT of issues using Facilis for the last two years. When problems arise with speed of performance or drives going down, their support has often been tough to get a hold of, they don’t call back even when issues are super time sensitive, they won’t explain other solutions or share known issues, and they’re extremely expensive to receive support from ($6,000 for one year of phone and hardware support). It’s been frustrating to be a customer and we’re hoping to find a better SAN set up that isn’t charging so much for proprietary drives and mediocre support.

Some recent issues we’ve had with them are:

1. Video freezing and lagging when editing in premiere, especially when going to monitor out with ProRes4444 footage. This has been a huge reoccurring issue that won’t go away.
2. In the past, drives would randomly unmount.
3. Creating new files and renaming files would take a minute or two to show up from one computer to the next.
4. Sometimes, I cannot export directly to Facilis partition from Premiere and must export to my desktop first.
5. Replacing a drive costs $400, and 6 of them have gone under in the last two years.
6. Every so often, files can’t be read directly off the Facilis that use native Mac programs (like Preview, Acrobat, Quicktime, Text Edit), so we have to copy them locally to open or open with a different program.

We’ve gone through so much troubleshooting and upgrades with them and brought in other networking professionals to make sure our wiring and systems are set up correctly with all the right permissions, but we still keep having performance issues.

The only other SAN solution I’ve worked with is SANmp/Evo which had plenty of issues of it’s own, but at least it didn’t cost nearly as much since they weren’t as proprietary. We are now looking for other recommendations for SAN server solution that can handle working with 4-6k commercial graphics and editing before we have to pay another $6,000 with Facilis just for support of a system that isn’t quite keeping up.

Maria W

[Maria Wardian]

I’m currently working in a medium sized commercial post-house (10-12 iMacs and MacPros using mostly Premiere, After Effects, and Maya). We often work with 4K or even 6K footage using Facilis Terrablock as our SAN server and I would advice AGAINST using Facilis with high res footage. I would greatly appreciate advice and reviews on other SAN systems to work with that can handle high res footage well on multiple machines.

We have two Facilis chassis in our server room housing a total of about 54TB. These feed out from a 10Gb ethernet card into about 8 computers, as well as another slower 1Gb LAN connection to a few other computers used mostly as a render farm. We do not have fibre connection, but have been told we should still be able to work with 6K footage with high speed ethernet and decently juiced up iMacs/MacPros. Some stations also output a monitor signal using AJA T-Tap and ioXT box to client monitor.

We have had A LOT of issues using Facilis for the last two years. When problems arise with speed of performance or drives going down, their support has often been tough to get a hold of, they don’t call back even when issues are super time sensitive, they won’t explain other solutions or share known issues, and they’re extremely expensive to receive support from ($6,000 for one year of support). It’s been frustrating to be a customer and we’re hoping to find a better SAN set up.

Some issues we’ve had with them are:

1. Video freezing and lagging when editing in premiere, especially when going to monitor out with ProRes4444 footage. This has been a huge reoccurring issue that won’t go away.
2. In the past, drives would randomly unmount.
3. Creating new files and renaming files would take a minute or two to show up from one computer to the next.
4. Sometimes, I cannot export directly to Facilis partition from Premiere and must export to my desktop first.
5. Replacing a drive costs $400, and 6 of them have gone under in the last two years.
6. Every so often, files can’t be read directly off the Facilis that use native Mac programs (like Preview, Acrobat, Quicktime, Text Edit), so we have to copy them locally to open or open with a different program.

We’ve gone through so much troubleshooting and upgrades with them and other networking professionals to make sure our wiring and systems are set up correctly, but we still keep having performance issues with Facilis.

The only other SAN solution I’ve worked with is SANmp/Evo which had plenty of issues of it’s own. Anyone have good experience and recommendations of what system we should try next for 4-6k commercial graphics and editing?

Maria W

[Maria Wardian]

I am having this saw issue. Has anyone discovered an answer to create these .desc files in a different spot? Is it unsafe to delete them?
Thanks!

Maria W

[Maria Wardian]

Thanks for the advice. We captured the entire tape with a video rate of 59.94, which is what i was told is laid down on DVCpro HD tapes from the varicam, no matter what the frame rate was set at, so that’s how I captured everything. Though, even the footage that was captured at 59.94 is jumpy, it’s not just the 28 and 48 fps footage.

Could it be a setting I missed on the 1200a deck as well?
thanks!