Hey Ala,
I don’t know where you are based?
1st priority for expanding your business, is to make sure that people can find you 😉
Business plans are a wonderful thing to show to the bank and people who think that they will like to invest in your new company – however, they are also a big time waster created just for the purpose of satisfying your own vanity – sadly, I am speaking from experience here…
If your turn-over currently is below the local VAT (sales tax) threshold – don’t bother.
If you are still serious about building a company to take over the world with – good.
Read this free book first: https://www.sethgodin.com/sg/docs/bootstrap.pdf – it told me everything that I needed to know, five years too late. But I am certainly going to use it next time around.
The only two people that you need on board is a good honest book-keeper and a great accountant. Make sure that you agree with both: How much they’ll cost you? and that they don’t work more hours than is needed.
All other “employees” will follow as either freelancers/contractors, or if there is enough work for an assistant, hire one of those. But NOT until you have the cash in the bank. Don’t be afraid of making strategic partnerships where you with like minded people share office space/telephone answering service/cleaner etc.
With regards to finance for the venture – only spend money on marketing and keeping the clients happy. (Do create a marketing plan)
At some stage your accountant will talk to you about forming a company to protect yourself from liabilities and make better tax savings. Only do this if you can afford to pay him in cash up front and if you’re actually going to save some money on doing it.
Bottom line: Keep your clients happy, Make profit!
You make profit by selling your products at a higher price than it cost you to produce them – don’t forget to factor in all the small things such as paper clips etc. Every company in this sector is different, so you’re better off working out your own margins based on your cost base.
If you have too many clients, you could be better off by raising your prices by 50-100%, rather than expanding – as shockingly as that might sound, do try it – I’m sure that you’ll be pleasantly surprised by how many of your clients will accept the extra cost in return for good work.
Do not waste your time with a business plan unless you’re looking for at least $2 Million in capital (That is the point where the bankers and investors will entertain you, and do so with a big smile)
Enjoy!
All the Best
Mads
@madsvid, London, UK
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Twitter: @madsvid
https://mads-thinkingoutloud.blogspot.co.uk